Soundarya Raveendran

I am a customer service representative with over six years of experience in the IT sector, specializing in providing exceptional support across various business domains, including banking, insurance, and retail. My role at Bapon IT Services Ltd involved managing high-volume customer inquiries through multiple channels, where I successfully resolved 95% of issues on the first contact. My commitment to customer satisfaction is reflected in my 98% satisfaction rating, achieved through active listening and tailored solutions.

In addition to my customer service skills, I have a strong background in training and mentoring new hires, which has improved team efficiency and reduced onboarding time by 20%. I have utilized CRM tools such as Salesforce, Zoho, and Dynamics 365 to track customer interactions and maintain accurate records. My proactive follow-up strategies have increased customer retention by 10%, and I have contributed to process improvements that led to a 25% reduction in repeat complaints. Recognized as 'Employee of the Month' three times, I take pride in my ability to deliver outstanding performance and foster positive customer relationships.