Soundarya RaveendranSR
Open to opportunities

Soundarya Raveendran

@soundaryaraveendran

Dedicated customer service representative with extensive CRM expertise.

United Kingdom
Message

What I'm looking for

I am seeking a role that values customer-centric approaches and offers opportunities for professional growth.

I am a customer service representative with over six years of experience in the IT sector, specializing in providing exceptional support across various business domains, including banking, insurance, and retail. My role at Bapon IT Services Ltd involved managing high-volume customer inquiries through multiple channels, where I successfully resolved 95% of issues on the first contact. My commitment to customer satisfaction is reflected in my 98% satisfaction rating, achieved through active listening and tailored solutions.

In addition to my customer service skills, I have a strong background in training and mentoring new hires, which has improved team efficiency and reduced onboarding time by 20%. I have utilized CRM tools such as Salesforce, Zoho, and Dynamics 365 to track customer interactions and maintain accurate records. My proactive follow-up strategies have increased customer retention by 10%, and I have contributed to process improvements that led to a 25% reduction in repeat complaints. Recognized as 'Employee of the Month' three times, I take pride in my ability to deliver outstanding performance and foster positive customer relationships.

Experience

Work history, roles, and key accomplishments

WT

Customer Support Associate

Wipro Technologies

Jan 2016 - Present (9 years 6 months)

Worked on Salesforce for capturing more than 20+ leads in a day. Handled 60+ daily interactions, addressing product inquiries, billing issues, and escalations with professionalism.

Education

Degrees, certifications, and relevant coursework

AT

Alagappa Chettiar College of Engineering & Technology

Bachelor of Engineering, Engineering

Grade: 9.24

Completed a Bachelor of Engineering degree. Achieved a GPA of 9.24.

HS

Holy Cross Girls Higher Secondary School

Twelfth Standard, General Studies

Grade: 95.5

Completed Twelfth Standard education. Achieved a percentage of 95.5.

IS

Infant Jesus Matriculation School

Tenth Standard, General Studies

Grade: 93.8

Completed Tenth Standard education. Achieved a percentage of 93.8.

Tech stack

Software and tools used professionally

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Soundarya Raveendran - Customer Service Representative - Bapon IT Services Ltd | Himalayas