Rishard Booker

I am a seasoned professional with over 18 years of experience in customer success, account management, and project leadership. My career has been defined by a consistent track record of driving revenue growth, fostering strong client relationships, and implementing innovative solutions to meet customer needs.

I began my journey at Follett Learning, where I quickly established myself as a top performer, achieving $40M+ in sales and earning recognition with 15 President's Club awards and 8 #1 Account Executive of the Year titles. Throughout my tenure, I played a pivotal role in leading high-value client engagements, developing strategic sales initiatives, and negotiating complex contracts. I also drove SaaS adoption by securing $3M annually in SaaS sales and spearheading customer onboarding programs that increased satisfaction scores by 42%.

My passion for customer success extends beyond sales. I excel at aligning products and services with business goals, implementing cost-saving initiatives, and driving efficiency in operations. As a Business Consultant for Trojan LLC, I enhanced operational efficiency for small businesses and startups, achieving a 65% improvement in cost savings while driving performance gains.

My interest in technology and process improvement has been a constant throughout my career. Whether implementing SaaS solutions, leading cross-functional teams, or leveraging data to provide actionable insights, I thrive at the intersection of strategy and execution.

Outside of work, I enjoy mentoring startups, exploring emerging technologies, and collaborating with teams to solve complex challenges. I’m motivated by opportunities that allow me to build meaningful relationships, drive growth, and create lasting impacts for both clients and organizations.

I’m looking forward to leveraging my extensive experience, strategic mindset, and customer-centric approach to contribute to a dynamic and forward-thinking organization.