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Rinaldi Nugraha

@rinaldinugraha

Trust & Safety Operations Team Lead at Accenture Technology Solutions, leading content moderation operations and improving quality performance.

Malaysia

Message

At Accenture Technology Solutions Sdn. Bhd., I lead a multinational content moderation team, managing daily operations and ensuring compliance with platform policies, quality standards, and SLAs.

At ByteDance Inc, I supported BPO partners on moderation quality, conducted calibration sessions, and analyzed performance gaps. I also worked on search and account safety evaluations, including quality sampling and appeal decisions.

Earlier, I reviewed content for TikTok Live and contributed to policy implementation and QA audits. At Shopee, I analyzed payment discrepancies and designed transaction processes with rollback mechanisms.

Experience

Work history, roles, and key accomplishments

Current

Trust & Safety – Operations Team Lead

Current

Accenture Technology Solutions Sdn. Bhd.

Jul 2025 - Present (1 year 3 months)

Lead a multinational team of content moderators, ensuring compliance with platform policies, quality standards, and SLAs. Manage daily operations, drive process improvements, and act as liaison between client, leadership, and cross-functional teams.

Trust and Safety Operations Content Moderation Policy Enforcement Quality Assurance Team Leadership Process Improvement Stakeholder Management SLA Management Coaching Mentorship

Search & Account Safety Evaluation Specialist

ByteDance Inc

Apr 2025 - Jul 2025 (3 months)

Conducted quality sampling and served as final decision-maker for appeal cases. Ensured high accuracy and consistency in QA evaluations across search and account safety projects, and developed training materials and SOPs.

Quality Assurance Content Moderation Policy Enforcement Data Analysis Training and Development SOP Development Stakeholder Management

APAC Partnership Quality Analyst – Indonesia Market

ByteDance Inc.

Dec 2021 - Apr 2025 (3 years 4 months)

Supported BPO partners to achieve high accuracy and quality in moderation processes. Conducted weekly calibration sessions, performed data extraction and root cause analysis, and designed onboarding tests.

Quality Assurance Calibration Data Analysis Root Cause Analysis Stakeholder Management Training and Development BPO Management Process Improvement

Quality Analyst & Operations Specialist

ByteDance Inc.

Feb 2021 - Dec 2021 (10 months)

Reviewed and moderated user-generated content on TikTok Live. Collaborated on policy development, conducted QA audits, and monitored trends and risks to improve moderation strategies.

Content Moderation Quality Assurance Policy Development Data Analysis Risk Monitoring Operations

Business Process Analyst – Content Moderator

Accenture Technology Solutions Sdn. Bhd.

Jan 2019 - Dec 2020 (1 year 11 months)

Evaluated content for compliance with client policies and terms of service. Conducted qualitative data analysis, maintained data accuracy, and identified emerging content risks.

Content Moderation Policy Enforcement Data Analysis Data Integrity Risk Identification

Payment Analyst

Shopee (Sea Group)

Jan 2018 - Jul 2018 (6 months)

Managed payment transactions ensuring accuracy and consistency. Reduced processing errors through data analysis and discrepancy identification, and supported financial reporting.

Payment Processing Data Analysis Financial Reporting Process Design Accuracy