Budi A Halim
@budiahalim
I evaluate content and customer operations to improve policy accuracy, consistency, and user trust.
IndonesiaWhat I'm looking for
At TikTok, I evaluate videos, images, comments, and text against platform policies and quality standards, reviewing moderation decisions for accuracy, consistency, fairness, and adherence.
I've also improved customer-facing and ticketing quality operations at ATI Business Group through audits, calibration, root cause analysis, coaching, reporting, and process improvements. My proactive quality initiatives contributed to a 1% monthly reduction in customer dissatisfaction.
I'm a native Indonesian speaker with strong English communication skills, experienced in applying evolving guidelines objectively in fast-paced Trust & Safety environments.
Experience
Work history, roles, and key accomplishments
Evaluated user-generated content against policies and quality standards, reviewed moderation decisions, handled appeals, conducted root cause analysis, and participated in calibration sessions.
Education
Degrees, certifications, and relevant coursework
Sriwijaya University
Bachelor of Engineering, Mining Engineering
2012 - 2017
Grade: 3.14
Pursued a Bachelor of Mining Engineering degree, developing strong analytical and problem-solving skills.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Job categories
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