Putri Yanuarti

I’m a Customer experience and Trust & safety specialist with over 8 years of experience across in-house and BPO environments. I specialize in content moderation, policy enforcement, and real-time operations management—working to protect user safety, strengthen platform integrity, and maintain strong service quality.

In recent roles, I’ve handled trust & safety moderation decisions, kept quality and productivity standards while managing daily tasks, and collaborated with internal stakeholders for consistent enforcement. I also ran real-time floor management by monitoring and ticket assignment with 70+ agents, forecasting manpower to meet KPI targets, and resolving live operational issues; later, I led L2 escalations, developed and adjusted SOPs from customer experience reports, and supported motion studies to improve how teams handle unique cases.

Across operations and quality, I’ve supported high-volume accuracy by ensuring and updating 400 daily store description updates, managing 50+ stores within a category, and resolving escalated complaints and feedback. I partner with cross-functional teams (Business Development, Logistics, Warehouse, and others) to standardize procedures and improve outcomes for both sellers and buyers.