At BYTEDANCE MALAYSIA, I managed Trust & Safety projects with stakeholders and BPO teams, monitored moderator KPIs, and analyzed quality trends. I also conducted root cause analysis and audits to identify quality gaps and support corrective actions.
I supported Human-in-the-Loop AI initiatives through content annotation for model training, and developed QA training materials and delivered policy training. Earlier, as an Assistant Editor intern at Dewan Bahasa dan Pustaka Malaysia, I edited articles and verified facts.
