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Abid Amsyar

@abidamsyar

Content Moderator at ByteDance who maintained 98% QA accuracy across 400+ daily reviews and evaluated TTOP mini games before release.

Malaysia

Message

At ByteDance, I reviewed user-generated content, livestreams, Direct Messages and digital assets, applying platform policy across Malaysia, Indonesia and Vietnam. I maintained 98% QA accuracy across 400+ daily reviews, above the team average of 92–95%.

In ByteDance's TTOP Gaming work, I evaluated 45+ mini games daily for functionality, content quality and user experience before public release. I also onboarded new joiner batches on updated SOPs and safety policies, and facilitated weekly review alignment sessions.

At Transcosmos (M) Sdn. Bhd., I analyzed transaction data and behavioral patterns to flag 20+ potentially fraudulent cases per day. I handled Level 1 escalations and documented cases across CRM systems.

Earlier, at Touch 'n Go Sdn. Bhd. and Aegis BPO Malaysia, I handled customer enquiries and complaints, including technical troubleshooting and case documentation.

Experience

Work history, roles, and key accomplishments

Content Moderator, TTOP Gaming

ByteDance

Nov 2025 - Aug 2026 (9 months)

Evaluated 45+ TTOP mini games daily for functionality, content quality, and user experience before public release. Onboarded new-joiner batches of 5-10 on updated SOPs and safety policies, and facilitated weekly alignment sessions to maintain review quality.

Content Moderation Quality Assurance Game Testing Onboarding Coaching Policy Enforcement SOPs Team Alignment

Content Moderator

ByteDance

Sep 2022 - Nov 2025 (3 years 2 months)

Sustained a 98% QA accuracy rate across 400+ daily reviews of videos, livestreams, and keyframes, applying platform policy consistently. Moderated UGC, DMs, and digital assets, and flagged content risks while considering regional context for Malaysia, Indonesia, and Vietnam.

Content Moderation Quality Assurance Policy Enforcement User Generated Content (UGC) Review Livestream Review Regional Context Fraud Detection Escalation Handling

Representative, Service Recovery (Risk & Fraud Management)

Transcosmos (M) Sdn. Bhd.

Jun 2021 - Jun 2022 (1 year)

Flagged 20+ potentially fraudulent cases per day by analyzing transaction data and behavioral patterns, and resolved complex Level 1 escalations. Maintained accurate documentation across CRM systems and collaborated with internal teams for end-to-end case resolution.

Fraud Detection Risk Management Case Management CRM Documentation Escalation Handling Service Recovery Data Analysis