Adilah Yasirah Azli
@adilahyasirahazli
Experienced Quality & Policy Analyst with a passion for user safety.
MalaysiaWhat I'm looking for
I am an experienced Quality & Policy Analyst with over 7 years in digital content moderation, quality assurance, and trust & safety operations. My career has spanned top tech companies like ByteDance, Cognizant, and Klook, where I have honed my skills in aligning content with internal policy standards and driving operational improvements through data-backed insights.
At ByteDance, I have successfully conducted content quality audits for digital ads, ensuring compliance with platform guidelines. I led calibrations to align expectations between global stakeholders and local QA teams, identified performance gaps, and developed dashboards to track policy adherence. My passion for platform integrity and user safety drives my commitment to scalable policy enforcement and continuous improvement.
Throughout my career, I have received multiple awards for my performance, including the Spot Bonus and Outstanding KPI Performer at ByteDance. I thrive in collaborative environments and am dedicated to coaching and training others to achieve excellence in quality assurance.
Experience
Work history, roles, and key accomplishments
Quality Analyst – Content & Policy (Ads)
ByteDance Precision Sdn Bhd
Aug 2022 - Present (3 years 1 month)
Conducted content quality audits for digital ads across multiple markets, ensuring compliance with platform guidelines and policy standards. Led internal and external calibrations to align expectations between global stakeholders and local QA teams.
Quality Assurance Specialist
Cognizant Technology Solutions
Jun 2021 - Present (4 years 3 months)
Served as interim QA Lead for YouTube trust & safety projects, collaborating with Ops, IT, and Team Leads. Designed and implemented Standard Operating Procedures (SOPs) to align with YouTube’s content moderation policies.
Quality Analyst (Shopee Project)
Brandt International
Sep 2020 - Present (5 years)
Monitored chat/email interactions to ensure consistent user experience and policy alignment. Led a team of 10 agents, achieving the highest CSAT scores consistently.
Quality Assurance Analyst
Klook Travel & Technologies
Oct 2019 - Present (5 years 11 months)
Audited customer interactions related to travel itineraries, bookings, and vendor services. Trained agents on evolving travel policies and QA expectations.
Quality Assurance Analyst
Brandt International
Jan 2018 - Present (7 years 8 months)
Promoted for outstanding performance in customer service and content accuracy. Conducted QA reviews for BigPay project and mentored agents on maintaining regulatory compliance.
Customer Experience Specialist
Brandt International
Aug 2016 - Present (9 years 1 month)
Managed customer inquiries and provided support, ensuring high levels of customer satisfaction. Assisted in content accuracy and adherence to company guidelines.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Putra Malaysia
Bachelor of Science, Food Study
Completed a Bachelor of Science with a focus on Food Study. Gained comprehensive knowledge in food science principles and applications.
Johor Matriculation College
Foundation, Pure Science
Undertook a Foundation program in Pure Science. Developed foundational knowledge in scientific disciplines, preparing for further university studies.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Job categories
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