Lioni Susanto
@lionisusanto
Trust & Safety Specialist experienced in QA, compliance enforcement, and data-driven insights.
IndonesiaWhat I'm looking for
I am a Trust & Safety Specialist with global tech operations experience, focused on quality assurance, compliance enforcement, and risk assessment. I have a proven track record improving accuracy, meeting strict SLAs, and delivering data-driven insights to strengthen moderation and compliance standards.
I routinely conduct QA audits, lead calibrations, mentor team members, and perform root cause analysis to drive process improvements. I seek roles in trust & safety or fraud & loss where I can apply my analytical reporting, cross-functional collaboration, and performance management skills to reduce risk and enhance platform safety.
Experience
Work history, roles, and key accomplishments
TIConducted second-layer content reviews to ensure legal compliance for the Malaysia market, evaluated 100+ videos/week, identified trends and risks to improve policies and moderation processes, and supported calibrations and mentoring to raise QA standards.
TIPerformed daily QA audits on BPO moderation, delivered calibration sessions, conducted root cause analyses to identify market trends, and mentored team members to improve accuracy and compliance.
COReviewed 10,000+ user-generated items per month for an e-commerce client, maintained >90% accuracy while meeting productivity and SLA targets, documented trends, and assisted onboarding to meet ramp-up goals.
GATranslated, proofread, and edited game content into Bahasa Indonesia and performed localization testing to identify and regress localization bugs for a game project.
Education
Degrees, certifications, and relevant coursework
SUSanata Dharma University
Bachelor of Arts, English Letters
2009 - 2014
Completed a Bachelor's degree in English Letters from August 2009 to January 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
Interested in hiring Lioni?
You can contact Lioni and 90k+ other talented remote workers on Himalayas.
Message LioniFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
