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Arief Fauzi Rahmansyah

@arieffauzirahmansyah

Trust & Safety professional at GENPACT MALAYSIA who reviewed CR1 content and escalated high-risk cases.

At GENPACT MALAYSIA, I reviewed user-generated content for a global video-sharing platform, applying content policies and guidelines to support consistent moderation decisions. I assessed CR1 cases, identified policy violations, and escalated complex or high-risk issues through established channels.

Alongside this work, I supported Lean initiatives through training, documentation, and continuous improvement activities. Earlier, I supported Indonesian-speaking customers and coordinated delivery planning, and at PT Serasi Logistics Indonesia I helped reduce document processing time by 25%.

Experience

Work history, roles, and key accomplishments

Process Developer

Genpact Malaysia

Jun 2019 - Jun 2026 (7 years)

Progressively assigned to different operational functions covering customer service, Trust & Safety, and digital content moderation. Enforced content policies on a global video-sharing platform and supported Lean digital transformation initiatives.

Trust and Safety Content Moderation Policy Enforcement Quality Assurance Customer Service Logistics Coordination Delivery planning Key Account Management SOP Compliance Process Improvement Lean

Green Belt

Customer Service Manager

Cosmic.net Internet Café

Oct 2017 - May 2019 (1 year 7 months)

Managed daily operations including shift scheduling, budget management, and customer support. Organized local gaming events that increased footfall and revenue.

Microsoft Office Administration

Monitoring and Supervision

Data Management Collaboration Budget Management Event Management

Speaker Call Agent

Diebold Nixdorf

Sep 2014 - Aug 2017 (2 years 11 months)

Managed incoming calls from Indonesian banking customers, recording details and analyzing issues. Initiated outbound calls to align engineer preparation with the machine master database.

Customer Service Communication Skills Complaint Resolution Data Recording Coordination

Operational Administrative Officer

PT Serasi Logistics Indonesia

Apr 2011 - May 2012 (1 year 1 month)

Provided support to the Logistic Operational Team, optimizing Purchase Order monitoring, document delivery, and billing management. Streamlined document delivery processes, reducing processing time by 25%.

Logistics Coordination Purchase Order Monitoring Document Management Billing Management Process Improvement