Anggraini Wulandari

Led a team of Indonesian moderators, overseeing daily operations to ensure compliance with community standards and content moderation policies. Managed escalations and collaborated with cross-functional teams including Legal, and Global Operations to solve problems and improve processes. Enhanced team performance by improving the average number of tickets handled per hour and achieving a 95% moder

Managed and evaluated moderation team performance against SLAs and quality targets for the e-commerce platform. Acted as the escalation point for complex content moderation issues, ensuring issues were resolved in a timely and efficient manner. Conducted performance management and coaching, leading to improved team productivity and morale.

Led the quality assurance efforts for moderation in Southeast Asia, ensuring compliance with content guidelines and achieving an accuracy rate of 97-98%. Conducted root cause analysis to identify performance gaps and implement solutions for process improvements. Collaborated with product and policy teams to develop strategies for improving moderation accuracy and policy adherence.

Monitored content moderation accuracy and ensured compliance with company policies across multiple Southeast Asian markets. Conducted analysis to improve machine learning models and enhance the quality of moderation services. Provided feedback for policy arbitration, focusing on sensitive content, intellectual property, and community guidelines.

Served as an expert for policy inquiries and sensitive issue handling, providing training and developing performance assessments for the team. Conducted audits to identify process gaps and collaborated with clients to improve quality standards. Led training initiatives for new employees and developed processes to enhance team productivity and performance.

Managed technical support for digital users, ensuring prompt issue resolution and contributing to improved customer satisfaction. Analyzed platform issues and coordinated with relevant stakeholders to minimize disruptions and enhance service reliability.

Ensured compliance with content guidelines for online streaming platforms, maintaining a 98%+ accuracy rate. Collaborated with clients to address ad-hoc requests and ensure timely delivery of high-quality results.

Studied the principles of international relations, including global politics, diplomacy, and cross-cultural communication. Gained knowledge in political science, economics, and international law relevant to global affairs.