Rida Fatima

I am a Client Services professional with nearly two years of experience supporting US and APAC clients across healthcare operations and customer support. In my current role at Prima Systems, I support a dedicated US rehabilitation client and manage 50–70 cases daily, with volumes exceeding 100 during peak periods. I coordinate with provider offices and internal teams, follow up on pending records and signatures, resolve documentation discrepancies, manage escalations, and maintain accurate, HIPAA-compliant information in Net Health.

Previously, I worked in customer support for Foodpanda APAC, where I handled 80–100 live chats daily involving orders, payments, refunds, and account concerns while meeting a two-minute response SLA. This experience strengthened my ability to communicate clearly, understand customer needs, manage high-pressure situations, and take ownership of issues through resolution.

My strongest skills include client relationship management, stakeholder communication, cross-functional coordination, problem-solving, documentation accuracy, and proactive follow-up. I am comfortable working with international clients and distributed teams using CRM systems, Net Health, Microsoft Office, and Google Workspace.

I am particularly interested in Client Success, Client Services, Account Management, Customer Operations, and Onboarding roles. I want to help companies build stronger customer relationships, improve satisfaction and retention, and ensure clients receive lasting value from their products or services. I am also pursuing an MBA to strengthen my business knowledge and prepare for greater responsibility in client success and account management.