Open to opportunities

Iam Malak

@iammalak

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Enthusiastic biotechnology graduate eager to impact scientific advancement.

Palestine, State of

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What I'm looking for

I am looking for a role that fosters innovation and allows me to contribute to impactful projects in biotechnology.

I am a dedicated biotechnology graduate with a strong foundation in laboratory skills and a passion for contributing to innovative projects within the biotechnology industry. My academic background has equipped me with the knowledge necessary to leverage emerging technologies and make a meaningful impact on scientific advancement and healthcare solutions.

Currently, I am working as an HR Specialist at Royal Suites Company, where I perform financial analysis, coordinate events, and manage appointments. My experience in recruitment and onboarding has allowed me to successfully integrate 30 employees into customer service and management roles, fostering positive employee relations. Additionally, I have held various roles that have honed my skills in customer service, marketing, and team management, consistently driving improvements in productivity and customer satisfaction.

With a Bachelor of Biotechnology from An-Najah National University and certifications in Hazard Analysis and Quality Systems Management, I am eager to apply my skills in a dynamic research role. I am committed to continuous learning and professional growth, aiming to contribute to projects that advance healthcare solutions and scientific research.

Experience

Work history, roles, and key accomplishments

Current

HR Specialist

Current

Royal Suites Company

Nov 2023 - Present (1 year 8 months)

Performed financial analysis, coordinated events, and managed appointments. Recruited and onboarded 30 employees for roles in customer service and management at affiliated restaurants, leading cross-departmental recruitment efforts and promoting positive employee relations.

Financial Analysis Event Coordination Recruitment Employee Relations Payroll Management

Current

Cashier

Current

Wake Up Premium Coffee Shop

Feb 2024 - Present (1 year 5 months)

Improved customer service and optimized workflows, serving approximately 100 customers daily. Participated in cross-training to enhance team flexibility, supervising a team of 5 members.

Customer Service Workflow Optimization Team Supervision Cross Training Conflict Resolution

Manager in the Customer Service Department

BlackWok Restaurant

Mar 2023 - Oct 2023 (7 months)

Managed staff schedules and workflows, boosting productivity by 15% and resolving conflicts such as scheduling disputes. Executed marketing initiatives and optimized costs, including food, labor, and maintenance expenses, increasing revenue by 25% and reducing costs by 10%.

Workflow Optimization Conflict Resolution Cost Optimization

Account Manager

KOTON

Sep 2021 - Apr 2022 (7 months)

Designed a personalized customer engagement strategy, increasing customer loyalty by 20%. Applied targeted sales techniques, raising conversion rates by 15%.

Customer Engagement Customer Satisfaction Customer Feedback Analysis

Marketing Assistant

JAWWAL

Sep 2022 - Jan 2023 (4 months)

Monitored marketing and sales activities, increasing market share. Analyzed system data and generated reports, enhancing customer retention by 20% and improving sales efficiency by 15%.

Marketing Sales Data Analysis Customer Retention Market Analysis

Education

Degrees, certifications, and relevant coursework

An-Najah National University

Bachelor of Biotechnology, Biotechnology

2020 - 2024

Completed a comprehensive Bachelor of Biotechnology program, gaining expertise in advanced laboratory procedures such as PCR and chromatography. Focused on precision and efficiency in scientific research and applications.

College des freres Bethlehem

High School Diploma, General Studies

2019 - 2020

Obtained a High School Diploma, completing foundational studies in preparation for higher education. Developed strong academic skills and a broad knowledge base.