Mahmoud AbdulSalam
@mahmoudabdulsalam
I support customers and build AI-enabled digital tools and mobile applications.
Palestine, State ofWhat I'm looking for
At PALPay, I supported 50–60 customers daily, verified identities and information, assisted with wallet registration, and maintained accurate operational records. I also handled around 20 service-related issues per day through first-line support, follow-up, and escalation.
I'm completing a Bachelor of Information Technology focused on Mobile Application Programming and Design. I've built an AI Exam Formatter, a School Chatbot, and Ballegh, a mobile app for reporting community infrastructure issues using photos and location data.
Experience
Work history, roles, and key accomplishments
Customer & Field Support
PALPay (Bank of Palestine)
Feb 2025 - Jan 2026 (11 months)
Provided customer and field support, assisting 50-60 customers daily, verifying identities, supporting wallet registration, and maintaining accurate records. Handled approximately 20 service-related issues per day, providing first-line support and escalating unresolved cases.
Education
Degrees, certifications, and relevant coursework
University College of Applied Sciences
Bachelor of Information Technology, Information Technology
Pursuing a Bachelor of Information Technology with a specialization in Mobile Application Programming and Design, expected to graduate in 2026.
Tech stack
Software and tools used professionally
Availability
Location
Palestine, State ofAuthorized to work in
Salary expectations
Job categories
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