نورهان اياد
@nourhan
Customer Service Agent at Terre des Hommes, handling customer inquiries, accurate records, and follow-ups.
Palestine, State ofWhat I'm looking for
At Terre des Hommes, I handled customer inquiries, requests, and follow-ups through clear written and verbal communication. I also entered and verified information, maintained records, and supported daily operations with email communication and structured workflows.
As a Customer Service Agent at Fahim Educational Platform, Gaza Sky Geeks, and Save the Future of Youth, I assisted customers, kept digital records accurate, and followed up on service requests. I’m interested in developing further in the AI and digital services industry.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Terre des Hommes
Sep 2025 - Sep 2026 (1 year)
Provided professional customer support, handling inquiries and follow-ups. Managed data entry, documentation, and record keeping with accuracy.
Customer Service Agent
Fahim Educational Platform
Feb 2024 - Aug 2025 (1 year 6 months)
Assisted customers with questions and service-related concerns. Maintained accurate customer records and databases through careful data entry.
Customer Service Agent
Gaza Sky Geeks
Jan 2023 - Jan 2024 (1 year)
Assisted customers with questions and service-related concerns. Maintained accurate customer records and provided timely follow-up.
Customer Service Agent
Save the Future of Youth
Jan 2022 - Dec 2022 (11 months)
Responded to customer inquiries and support requests professionally. Updated and organized customer data, records, and reports.
Education
Degrees, certifications, and relevant coursework
Al-Aqsa University
Bachelor, English and teaching methods
2018 - 2022
Grade: 85.1%
Pursued a Bachelor of English and teaching methods, achieving a GPA of 85.1%.
Tech stack
Software and tools used professionally
Availability
Location
Palestine, State ofAuthorized to work in
Salary expectations
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