KJ

Open to opportunities

Karim Jaber

@karimjaber

Supply chain and customer success professional optimizing logistics and customer journeys in global, remote settings.

Palestine, State of

What I'm looking for

I seek a role in supply chain or customer success where I can optimize logistics, improve customer journeys, lead cross-functional teams, and work remotely with international stakeholders.

I am a strategic supply chain and customer success professional with experience coordinating procurement, logistics, and supplier relationships across healthcare and public sectors. I optimize workflows, reduce delays, and improve stakeholder satisfaction through clear processes and vendor management.

I have delivered remote customer support and online English instruction, designed interactive learning materials, and supported cross-departmental projects that link laboratory work with supply operations. I led a 15-member project team at Paltel and contributed to HIS supply chain documentation that improved efficiency and accountability.

My background includes a Master in Agricultural Management and a B.Sc. in Biotechnology, co-authorship of published research, and hands-on technical familiarity with MS Office, SAP, Zendesk, SQL, Oracle, and remote teaching platforms. I work effectively in multicultural, remote environments and prioritize measurable business outcomes and long-term client trust.

Experience

Work history, roles, and key accomplishments

PH

Current

Supply Chain & Customer Care Officer

Current

Palestinian Ministry of Health

Oct 2023 - Present (2 years 8 months)

Coordinated procurement and logistics for medical supplies across multiple facilities, managed supplier relationships to ensure on-time delivery, and handled customer inquiries achieving high satisfaction while minimizing supply delays through improved scheduling.

Procurement Inventory Management Vendor Management Logistics Coordination Customer Support SOP Development Data Analysis SAP Zendesk

SE

Freelance English Teacher

Self Employed

Jan 2022 - Oct 2023 (1 year 9 months)

Delivered customized online English lessons to international students and designed interactive digital materials to improve engagement and learning outcomes.

Online Teaching Curriculum Development Google Classroom Moodle Lesson planning Zoom

PH

Biotechnologist

Palestinian Ministry of Health

Jul 2020 - Oct 2023 (3 years 3 months)

Conducted research and laboratory work ensuring compliance with quality standards and supported cross-departmental healthcare supply and testing projects.

Quality & Compliance Data Analysis Research Collaboration SOPs Report Writing

AT

Sales Associate

Abu-Abdo Trading

Jan 2019 - Jun 2020 (1 year 5 months)

Managed B2C sales operations, consistently exceeded monthly sales targets, and built client relationships that drove rapid customer growth.

B2C Sales Client Relationship Management Sales Targets Customer Service POS Upselling Communication CRM

Education

Degrees, certifications, and relevant coursework

CU

CIHEAM Bari / LUM University

Master of MAI - Universitario I Livello, Agricultural Management

2018 - 2018

Activities and societies: Certificate in Project Ideas & Innovation (CIHEAM Institute, Bari, 2018)

Completed a Master of MAI - Universitario I Livello in Agricultural Management at CIHEAM / LUM University in 2018.

BC

British Council

IELTS Certificate, English Language Proficiency

2017 - 2017

Obtained an IELTS certificate from the British Council in 2017.

AU

An-Najah National University

Bachelor of Science, Biotechnology

Earned a Bachelor of Science in Biotechnology, graduating in 2016.

Tech stack

Software and tools used professionally

Gmail

Zendesk

Google Sheets

SQL

Clerk

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