Open to opportunities

Karim Jaber

@karimjaber

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Supply chain and customer success professional optimizing logistics and customer journeys in global, remote settings.

Palestine, State of

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What I'm looking for

I seek a role in supply chain or customer success where I can optimize logistics, improve customer journeys, lead cross-functional teams, and work remotely with international stakeholders.

I am a strategic supply chain and customer success professional with experience coordinating procurement, logistics, and supplier relationships across healthcare and public sectors. I optimize workflows, reduce delays, and improve stakeholder satisfaction through clear processes and vendor management.

I have delivered remote customer support and online English instruction, designed interactive learning materials, and supported cross-departmental projects that link laboratory work with supply operations. I led a 15-member project team at Paltel and contributed to HIS supply chain documentation that improved efficiency and accountability.

My background includes a Master in Agricultural Management and a B.Sc. in Biotechnology, co-authorship of published research, and hands-on technical familiarity with MS Office, SAP, Zendesk, SQL, Oracle, and remote teaching platforms. I work effectively in multicultural, remote environments and prioritize measurable business outcomes and long-term client trust.

Experience

Work history, roles, and key accomplishments

Current

Supply Chain & Customer Care Officer

Current

Palestinian Ministry of Health

Oct 2023 - Present (2 years)

Coordinated procurement and logistics for medical supplies across multiple facilities, managed supplier relationships to ensure on-time delivery, and handled customer inquiries achieving high satisfaction while minimizing supply delays through improved scheduling.

Procurement Inventory Management Vendor Management Logistics Coordination Customer Support SOP Development Data Analysis SAP Zendesk

Freelance English Teacher

Self Employed

Jan 2022 - Oct 2023 (1 year 9 months)

Delivered customized online English lessons to international students and designed interactive digital materials to improve engagement and learning outcomes.

Online Teaching Curriculum Development Google Classroom Moodle Lesson planning Zoom

Biotechnologist

Palestinian Ministry of Health

Jul 2020 - Oct 2023 (3 years 3 months)

Conducted research and laboratory work ensuring compliance with quality standards and supported cross-departmental healthcare supply and testing projects.

Quality & Compliance Data Analysis Research Collaboration SOPs Report Writing