Tylissia Stewart
@tylissiastewart
Call center professional with 4+ years handling high-volume, emergency, and de-escalation calls.
United StatesWhat I'm looking for
I am a call center professional with over four years of experience managing high-volume inbound and outbound communications, including emergency service requests and sales-promoting interactions. I consistently resolve issues quickly, maintain detailed records, and meet performance goals for call quality, time, and customer satisfaction.
With prior technical experience as a Signal Support Systems Specialist in the U.S. Army, I bring strong troubleshooting, training, and teamwork abilities to civilian customer-service roles. I prioritize empathy, adaptability, and clear communication to de-escalate tense situations and promote services that meet customer needs.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Davis Automotive
Jun 2021 - Present (4 years 3 months)
Handled high volumes of emergency and regular calls, texts, and emails about vehicle problems while accurately entering service details into databases and promoting memberships and additional services.
Sales Associate
Haire
May 2020 - May 2021 (1 year)
Advised customers on product selection and promoted upgrades, memberships, and service bundles via calls and emails, and conducted outreach to acquire new customers.
Customer Care Agent
My Navy Career Center
Jan 2019 - Apr 2020 (1 year 3 months)
Managed 60–80 daily calls and provided phone, email, and chat support resolving most issues on first contact while maintaining customer records and meeting quality and satisfaction goals.
Signal Support Specialist
US Army
Feb 2017 - Apr 2020 (3 years 2 months)
Maintained and troubleshot communication systems, provided technical support and training to team members, and ensured reliable operations under pressure.
Education
Degrees, certifications, and relevant coursework
Westwood High School
High School Diploma, General Studies
2016 - 2017
Completed high school diploma at Westwood High School in Memphis, TN, graduating in 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Tylissia?
You can contact Tylissia and 90k+ other talented remote workers on Himalayas.
Message TylissiaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
