Richard Mertia
@richardmertia
Dynamic customer support executive with a passion for problem-solving.
What I'm looking for
I am a dedicated and determined individual with a strong focus on development and delivering results. My experience as a customer support executive at Sitel, now known as Foundever, has equipped me with valuable skills in problem-solving and customer service. I take pride in my ability to meet targets consistently and was honored to be recognized as the performer of the month during my tenure.
Throughout my career, I have developed a keen ability to analyze issues and implement effective solutions. My commitment to achieving personal and social goals drives my enthusiasm for my work. I am eager to take on challenging assignments that offer opportunities for growth and career advancement.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Sitel
Jan 2023 - Nov 2023 (10 months)
Worked as a Customer Support Executive at Sitel, now known as Foundever, for 9 months. Responsibilities included handling customer calls, resolving queries, and providing guidance on ticket issues. Recognized as Performer of the Month for consistently meeting targets.
Education
Degrees, certifications, and relevant coursework
St. Stanislaus High School and Jr. College
Higher Secondary Certificate, Higher Secondary Education
2015 - 2016
Grade: 52%
Completed Higher Secondary Certificate (H.S.C) with a focus on academic subjects, achieving a percentage of 52%. Developed foundational skills necessary for further education and career advancement.
M.E.H.S. School
Secondary School Certificate, Secondary Education
2014 - 2014
Grade: 48.60%
Completed Secondary School Certificate (S.S.C) with a focus on core subjects, achieving a percentage of 48.60%. This foundational education prepared me for higher studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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