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Open to opportunities

Richard Mertia

@richardmertia

Dynamic customer support executive with a passion for problem-solving.

India
Message

What I'm looking for

I am looking for a challenging role that offers growth opportunities and a supportive company culture.

I am a dedicated and determined individual with a strong focus on development and delivering results. My experience as a customer support executive at Sitel, now known as Foundever, has equipped me with valuable skills in problem-solving and customer service. I take pride in my ability to meet targets consistently and was honored to be recognized as the performer of the month during my tenure.

Throughout my career, I have developed a keen ability to analyze issues and implement effective solutions. My commitment to achieving personal and social goals drives my enthusiasm for my work. I am eager to take on challenging assignments that offer opportunities for growth and career advancement.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

SC

St. Stanislaus High School and Jr. College

Higher Secondary Certificate, Higher Secondary Education

2015 - 2016

Grade: 52%

Completed Higher Secondary Certificate (H.S.C) with a focus on academic subjects, achieving a percentage of 52%. Developed foundational skills necessary for further education and career advancement.

MS

M.E.H.S. School

Secondary School Certificate, Secondary Education

2014 - 2014

Grade: 48.60%

Completed Secondary School Certificate (S.S.C) with a focus on core subjects, achieving a percentage of 48.60%. This foundational education prepared me for higher studies.

Tech stack

Software and tools used professionally

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Richard Mertia - Customer Support Executive - Sitel | Himalayas