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Sumaiyya Mariyam

@sumaiyyamariyam

Customer Sales Representative with 2+ years in call centers, delivering empathetic service and driving loyalty through product expertise.

India

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What I'm looking for

I’m looking for a call-center or customer-facing role where I can deliver empathetic service, resolve issues end-to-end, and use my product knowledge to improve customer loyalty—while continuing to learn, grow, and mentor others in a performance-driven team.

I’m a customer-focused Customer Sales Representative with 2+ years of experience in high-volume call center environments. I handle customer queries with empathy, ensuring satisfaction while strengthening customer loyalty through product knowledge.

I consistently deliver strong service outcomes, achieving average customer service ratings of 85% and exceeding benchmarks by 15%. I also resolve complex issues and manage escalations professionally to maintain a 95% customer satisfaction rate.

I’m skilled in processing transactions, assisting with service sign-ups, and tracking customer interactions for account accuracy. I conduct timely follow-ups to improve the overall customer experience.

I also support team success by training and guiding new hires on SOPs, customer handling techniques, and product knowledge. I work well under pressure, meet targets, and stay proactive to ensure operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Sales Representative

Sitel India

Provided high-quality customer service in a fast-paced call center, processing transactions and supporting service sign-ups. Achieved average customer service ratings of 85% (15% above benchmark), ensured 95% customer satisfaction, and trained new hires on SOPs, customer handling, and product knowledge.

Tally.ERP 9 Call Center Customer Service Customer Relationship Management Conflict Resolution Product Knowledge Tally ERP 9 SOPs Data Accuracy And Follow Ups