D Utesh
@dutesh
Customer service professional skilled in resolving complex issues and maintaining satisfaction.
What I'm looking for
I am a customer service professional with proven ability to resolve complex issues quickly while maintaining strong customer satisfaction and service quality.
In my current role as a Customer Service Representative at Foundever Business Services Of India Pvt Ltd, I handle multiple customer chats simultaneously with clear, solution-oriented responses, accurate documentation, and timely follow-ups.
I hold a BCom (in progress) from Osmania University, completed a Customer Care Executive certification from Tata Strive, and bring strong written communication, multitasking, attention to detail, and problem-solving skills through text.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Foundever Business Services Of India Pvt Ltd
Jan 2025 - Present (11 months)
Handled multiple customer chat interactions with clear, solution-oriented responses, maintained accurate documentation, and performed timely follow-ups to preserve high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
New Siddhartha Degree College
Bachelor of Commerce, Commerce
2020 -
Pursuing Bachelor of Commerce (affiliated to Osmania University) beginning August 2020.
NRI Jr College
Higher Secondary Certificate, MPC
2018 - 2020
Completed MPC curriculum under TSBIE from July 2018 to July 2020.
VEMS
Matriculation (CBSE), Matriculation
2017 - 2018
Completed Matriculation under CBSE in May 2018.
Tata STRIVE (skill development centre)
Customer Care Executive Certification, Customer Service
Completed a customer care executive certification program focused on customer service skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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