Irish Jem Mendoza

I am an accomplished administrative and marketing professional with a proven track record in managing social media, executing email marketing campaigns, and delivering exceptional customer service. My experience spans various roles where I have successfully streamlined operations, resolved client concerns, and created compelling marketing materials that support business growth and enhance customer engagement.

During my tenure as a Virtual Assistant at Rocket Station, I honed my skills in social media management, lead generation, and SEO. I effectively managed Facebook and Instagram accounts, created engaging content, and utilized tools like Meta Business Suite and Canva to enhance our online presence. My commitment to customer satisfaction was evident as I handled inbound calls, addressed client concerns, and upsold additional services, contributing to increased revenue and client retention.

Previously, I worked with Sutherland Global Services, where I focused on guest relations and back-office support. I ensured seamless booking experiences for guests, resolved complaints, and maintained high levels of customer service. My ability to communicate effectively and manage multiple tasks has been instrumental in my career, and I am eager to bring my expertise to a dynamic team that values innovation and customer engagement.