Richard Collins
@richardcollins
I deliver senior desktop support, infrastructure administration, and performance marketing across enterprise and client environments.
JamaicaWhat I'm looking for
I've supported 1,000+ users at Westcor Land Title, progressing from Desktop Support to Senior Desktop Support Engineer and Procurement Manager. I handled endpoint deployments, Active Directory, Microsoft 365, VMware, Duo, web infrastructure configuration, IT asset management, and equipment decommissioning.
I've also delivered software support and training for Autopower Software and Systems 2000, while supporting telecom customers at Comcast and CenturyLink. More recently, I've managed Meta and Google Ads strategies for direct-to-consumer, adult care, and SaaS brands.
Experience
Work history, roles, and key accomplishments
Freelance Paid Media Specialist
Freelance
Jan 2024 - Jun 2026 (2 years 5 months)
Developed and managed performance marketing strategies for direct-to-consumer, adult care group homes, and SaaS brands across Meta and Google platforms.
Provided technical support and sales assistance to customers remotely for internet, landline, Dish network, and other Comcast services.
Senior Desktop Support Engineer
Westcor Land Title
Apr 2016 - Dec 2022 (6 years 8 months)
Provided troubleshooting, configuration, and administration services including web server configuration, DNS updates, and load balancing. Also managed procurement and inventory for IT hardware.
Technical Support II/ Trainer
Autopower Software
Jan 2014 - Dec 2015 (1 year 11 months)
Provided software support and training for the Autopower wholesale distribution shop management software, including mobile app support and client training.
Help Desk/ Technical Support II/ Trainer
Systems 2000
Nov 2011 - Dec 2013 (2 years 1 month)
Provided software support for dealership and management systems to end users nationwide, including training and technical support.
Provided technical support and sales for internet, landline, Dish network, and warranty services.
Education
Degrees, certifications, and relevant coursework
DeVry University
Bachelor's Degree, Technical Management
Pursued a Bachelor's Degree in Technical Management at DeVry University in Orlando, Florida.
Northern Caribbean University
Associate's Degree, Information Technology
Earned an Associate's Degree in Information Technology from Northern Caribbean University in Mandeville, Jamaica.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Job categories
Skills
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