Gary Love
@garylove
IT infrastructure specialist at Sutherland Global Services maintaining enterprise networks, servers, and endpoints for reliable operations.
JamaicaWhat I'm looking for
At Sutherland Global Services, I maintain enterprise networks, servers, and endpoints to support reliable daily operations and business continuity. I also troubleshoot desktop, laptop, software, and connectivity incidents, coordinating escalations and keeping affected stakeholders informed.
I contribute to IT buildouts and the integration of site systems, including UPS and power infrastructure. My work also supports security controls, disaster recovery procedures, and technical documentation.
At IntouchCX, I supervised IT support, prioritized incidents by business impact, and coordinated installations and upgrades. I coached IT staff, conducted performance reviews, and delivered technical training.
Earlier, I provided frontline enterprise support at IntouchCX and remote customer support at Bravo Store Systems. My experience also includes maintaining computer lab systems at Rhodes Hall High School, Ministry of Education, and servicing devices at Communicase Ltd.
Experience
Work history, roles, and key accomplishments
Maintain enterprise networks, servers, and endpoints to support reliable daily operations and business continuity. Troubleshoot incidents, coordinate escalations, and support deployments and security controls.
Remote Technical Support
Bravo Store Systems
Jul 2024 - Sep 2024 (2 months)
Provided remote technical assistance to customers, investigated reported issues, and guided users through troubleshooting steps. Documented troubleshooting steps and escalated issues requiring additional technical investigation.
Supervised IT support, prioritized incidents by business impact, and coordinated installations and upgrades. Coached IT staff, maintained IT policies, and coordinated project resources and schedules.
Delivered frontline technical support for enterprise users, diagnosing workstation, peripheral, application, and network connectivity issues. Installed, configured, tested, and upgraded computer hardware and software.
IT Lab Technician
Rhodes Hall High School, Ministry of Education
Sep 2015 - Jun 2016 (9 months)
Maintained computer lab systems, diagnosed hardware and software faults, and completed software upgrades.
Technician
Communicase Ltd
Jun 2015 - Aug 2015 (2 months)
Diagnosed, repaired, and serviced laptops, mobile devices, and printers.
Tier 1 Support Agent
Nearshore Inbound Call Experts
Aug 2014 - Feb 2015 (6 months)
Delivered remote desktop support, guided users through troubleshooting, and escalated complex issues.
Instant Chat Agent
Global Gateway Solutions
Apr 2014 - Aug 2014 (4 months)
Provided live chat technical and customer support with clear written troubleshooting guidance.
BlackBerry IT Analyst and Customer Service Representative
ACS, A Xerox Company
Aug 2011 - Nov 2013 (2 years 3 months)
Troubleshot BlackBerry devices, supported software deployment, and escalated complex technical issues.
Education
Degrees, certifications, and relevant coursework
University of the Commonwealth Caribbean
Bachelor of Science, Networking and Cyber Security
2023 -
Pursuing a Bachelor of Science in Networking and Cyber Security, expected to complete in November 2027.
HCIT
Introduction to Cybersecurity, Cybersecurity
Completed Introduction to Cybersecurity certification in 2022.
University of the West Indies
Supervisory Management, Supervisory Management
Completed Supervisory Management certification in 2022.
Cisco
Cisco Course Certificate, Cybersecurity and Data Analytics
Completed Cisco course certificates in Introduction to Cybersecurity and Data Analytics Essentials.
National Youth Service
Customer Service Certificate, Customer Service
Completed Customer Service Certificate.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
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