At Penwood High School, I maintain and back up servers and direct disaster-recovery readiness for the school's infrastructure. I also manage user accounts and permissions, implement cybersecurity practices, and create IT policies.
I supervise IT Technicians and plan and budget for infrastructure upgrades, including switch installation and configuration. I also manage IT assets and deploy or update licensed software.
At Teleperformance, I supported 1,500–2,500 Windows devices, resolving escalated tickets within SLA. I automated repetitive tasks using PowerShell and managed Microsoft Intune endpoint policies, Active Directory, and VMware ESXi installations.
My earlier work included Tier 2/3 support at Contact Point 360 and IT-as-a-Service for SMBs at Nexero Technologies Limited. I hold certifications including ISO/IEC 27001 Information Security Lead Auditor and have studied network security management.
