Riccardo Marino
@riccardomarino
Marketplace and e‑commerce specialist driving sales and operational excellence.
ItalyWhat I'm looking for
I am a marketplace and e‑commerce specialist with hands‑on experience managing Zalando and THEBS marketplaces, optimizing product selection, pricing, listings, and full order/return workflows to improve revenue and customer satisfaction.
I have supported e‑commerce operations and customer service using platforms like Magento, Amazon Seller Central and Shopify, and provided technical support via Jira while managing company webstores and marketplace accounts.
I combine formal training in e‑commerce management and hospitality with strong interpersonal skills, reliability and a customer‑focused mindset to deliver measurable results in fast‑paced retail environments.
Experience
Work history, roles, and key accomplishments
Marketplace & Zalando Manager
Galiano Srl
Jun 2022 - Present (3 years 4 months)
Full management of Zalando and THEBS marketplaces including product selection, pricing strategy, article creation, cash flow operations, customer care, and order/return processing, improving operational efficiency.
Customer Service & eCommerce Operations
Webora
Nov 2021 - Apr 2022 (5 months)
Provided technical support via Jira for Magento clients, managed company eCommerce site and Amazon/eBay accounts for Carrieri Design, enhancing platform reliability and marketplace performance.
Social Media Manager
PromoTurismoFVG
Sep 2019 - Mar 2020 (6 months)
Promoted local tourism through social media and acted as liaison with Udinese Calcio for marketing activities, increasing regional engagement and partnerships.
Education
Degrees, certifications, and relevant coursework
OS24ORE Business School
Master Executive, eCommerce Management
2021 - 2021
Completed the Master Executive in eCommerce Management program focused on eCommerce strategy, operations, and digital marketing.
UPUniversity of Naples Parthenope
Master, Tourism & Hospitality Management
2019 - 2020
Completed a Master's program in Tourism & Hospitality Management with focus on tourism industry operations and management.
UIUniversity of Naples Federico II
Bachelor's Degree, Economics and Business
2011 - 2018
Activities and societies: Participated in Erasmus+ Youthpass project in Dudelange, Luxembourg (June 2018).
Earned a Bachelor's Degree in Economics and Business covering economics, business administration, and related quantitative subjects.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Salary expectations
Social media
Job categories
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