Manilee Battagli

Managed daily shop operations, collaborating with the Warehouse Team to ensure high-quality customer service. Maintained healthy stock levels, conducted weekly checks, and managed customer feedback and complaints.

Established SOPs for the Customer Service Department, consistently achieving a 95% first contact resolution rate. Managed customer inquiries, orders, refunds, and payments, while supporting the operations team with delivery issues.

Successfully established SOPs for Order Fulfilment Operations and trained a pioneer team. Ensured smooth daily operations and order fulfillment processes, collaborating with HR, suppliers, and delivery partners.

Maintained communication and coordination with other departments to ensure successful order fulfillment. Provided product quotations, managed stock availability, and liaised with delivery services for timely order delivery.

Handled inbound calls, chats, and emails regarding online orders and dispute resolution to ensure customer satisfaction. Assisted customers with requests for returns, refunds, or replacements and maintained knowledge of product lines.

Ensured housekeeping and merchandising standards were achieved, preparing shelf planograms for new and remodeled stores. Conducted merchandising training, provided excellent customer service, and managed stock and inventory.

Maintained smooth shop floor operations and high store standards, merchandising and replenishing stock. Attended to patient and walk-in customer inquiries, assisted in ordering stocks, and managed cashier duties.

Completed a comprehensive program focusing on business principles and marketing strategies. Gained expertise in market analysis, consumer behavior, and strategic planning.

Acquired advanced knowledge in business management, covering areas such as organizational leadership, financial management, and operational efficiency. Developed skills in strategic decision-making and problem-solving.

Studied key aspects of retail operations, including merchandising, inventory control, and customer service. Focused on developing effective strategies for retail success and store management.

Specialized in Systems Design and Programming, gaining foundational knowledge in IT principles and software development. Developed skills in designing and implementing information systems.