@ricardomartnez
Customer service representative at Ibex, handling Nintendo campaign calls and chats.
FinlandAt Ibex, I handled customer service for the Nintendo campaign by phone and chat.
Earlier, I worked as a chef at Samurai Restaurant, preparing food, cutting meat, and serving as a Teppanyaki Chef. I also prepared à la carte dishes at BW Restaurants – Bronda Restaurant.
At Cyber Café de 2'todos., I helped customers, created social media accounts, drafted documents, and conducted research. As a freelancer, I wrote website articles using WordPress and managed a fan page.
Work history, roles, and key accomplishments
Ibex
May 2026 - Sep 2026 (4 months)
Provided customer service for the Nintendo campaign, handling phone calls and chat.
Samurai Restaurant
Mar 2024 - Apr 2025 (1 year 1 month)
Worked in food preparation and meat cutting, serving as a Teppanyaki Chef.
BW Restaurants – Bronda Restaurant
May 2022 - Aug 2022 (3 months)
Prepared and handled food as an à la carte chef.
Oishi Sushi18
Oct 2021 - Dec 2021 (2 months)
Worked as a sushi chef, handling food and training new employees.
Osaka Sushi Factory Oy
Jan 2021 - Feb 2021 (1 month)
Performed food handling, ingredient preparation, and worked as a sushi chef preparing dishes.
Itsudemo Sushi Bar – Sparta Oy
Feb 2020 - Aug 2020 (6 months)
Handled customer service, food handling, sushi preparation, and trained new employees.
Accedo Technologies
Jan 2017 - Dec 2018 (1 year 11 months)
Provided customer service for US residents, resolving order issues and supporting online purchases.
Web Marketing Solutions
Jan 2015 - Dec 2016 (1 year 11 months)
Created and sold websites for businesses in the USA.
Freelance
Jan 2011 - Dec 2015 (4 years 11 months)
Wrote articles for a website using WordPress and managed a fan page.
Cyber Café de 2'todos
Jan 2009 - Dec 2011 (2 years 11 months)
Provided customer service, created social media accounts, drafted documents, and conducted research for clients.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Psychology
2008 - 2012
Completed four years of psychology studies at CURC – Carazo UNAN from 2008 to 2012.
High School Diploma, General Studies
2002 - 2006
Completed high school education at Instituto Academia de Santa Maria from 2002 to 2006.
Certificate, English
2007 -
Studied English at Keiser University in 2007.
Elementary School, General Studies
1996 - 2001
Completed elementary school at Colegio San Jose from 1996 to 2001.
Software and tools used professionally
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