Puneeth Chandrashekar

Manages a portfolio of 35 enterprise customers representing $10M+ ARR, including GCCs like Verizon and Autodesk. Closed $1.25M in total contract value and acquired 7 new customer logos.

Closed a $7.6M TCV, 3-year enterprise agreement, generating $650K in incremental ARR and setting a company record for transaction size. Generated nearly $1M in new business against a quota of $650K, achieving 120% NRR and earning President's Club recognition.

Managed an enterprise portfolio exceeding $4M, booking expansion across 65% of assigned accounts. Secured a $700K TCV multi-year agreement that doubled account ARR through strategic customer engagement and commercial alignment.

Turned a high-risk enterprise account into a 3x ARR expansion within 12 months, delivering one of the department's largest account turnarounds. Achieved over 100% net revenue retention across a $1.2M North American territory, with a 74% early renewal rate.

Managed approximately $600K ARR across a portfolio of nurture accounts averaging $15K ARR each. Achieved a 97.15% gross renewal rate and improved renewal performance in the assigned segment from 64% to 85%.

Managed strategic accounts representing approximately 60% of company revenue (~6cr INR) with responsibility for renewals, upsells and executive relationships. Developed alternative commercial and revenue arrangements during COVID-19, preserving cash flow and achieving zero client churn across key account tiers.

Promoted to Senior Customer Success Manager within 12 months. Supported 150+ customer accounts, including product demonstrations, technical onboarding and ongoing customer engagement.

Grade: 8.73/10

Bachelor of Engineering in Electronics & Communication Engineering with a CGPA of 8.73/10.