Rianna User
@riannauser
I am a remote sales executive who drives retention and revenue.
United KingdomWhat I'm looking for
I am a results-driven remote sales executive specialising in energy, telecom and broadband, consistently exceeding KPIs through consultative, non-pushy sales and retention strategies.
In fully remote roles I manage account renewals, save at-risk customers, build customised multiservice packages, and complete backend CRM administration across systems such as Affinity and Global4; I routinely exceed sales targets and handle escalations and complex vulnerability cases with empathy and procedural accuracy.
I train new starters on objection handling and churn reduction, collaborate with offshore teams via Microsoft Teams, and am trusted to work autonomously; I am seeking a high-commission remote role that values independence, digital fluency and strategic growth.
Experience
Work history, roles, and key accomplishments
Remote Sales Executive
Utility Warehouse
May 2025 - Present (3 months)
Support customers with broadband, SIM, energy, insurance and cashback products in a fully remote sales and retention role, consistently exceeding KPIs by renewing high-value contracts and saving at-risk accounts.
Internal Sales Executive
Acquisitions Ltd
May 2024 - Apr 2025 (11 months)
Worked in a target-driven remote sales environment specialising in telecom, broadband, SIM and energy services; exceeded monthly KPIs and managed backend CRM administration on Affinity and Global4.
Automotive Aftersales Advisor
LTK Consultants
Sep 2022 - Apr 2024 (1 year 7 months)
Managed aftersales finance and insurance packages, consistently exceeding individual sales targets by 30% through strong negotiation and objection handling while maintaining CRM records and service bookings.
Hospitality Staff
Mint People
May 2021 - Apr 2023 (1 year 11 months)
Provided front-line hospitality and event support at large venues, delivering professional service during peak events and ensuring smooth operations across stadiums and hotels.
Education
Degrees, certifications, and relevant coursework
Harborne Academy
GCSE or equivalent, English Language
Grade: 5
GCSE (or equivalent) in English Language from Harborne Academy, Birmingham, awarded grade 5.
Harborne Academy
GCSE or equivalent, Combined Science
Grade: 54
GCSE (or equivalent) in Combined Science from Harborne Academy, Birmingham, recorded as 54.
Harborne Academy
GCSE or equivalent, Geography
Grade: 4
GCSE (or equivalent) in Geography from Harborne Academy, Birmingham, awarded grade 4.
Harborne Academy
GCSE or equivalent, English Literature
Grade: 5
GCSE (or equivalent) in English Literature from Harborne Academy, Birmingham, awarded grade 5.
Harborne Academy
GCSE or equivalent, Maths
Grade: 5
GCSE (or equivalent) in Maths from Harborne Academy, Birmingham, awarded grade 5.
Cadbury College
A-Level or equivalent, Financial Studies
Studied A-Level (or equivalent) in Financial Studies at Cadbury College, Birmingham.
Cadbury College
A-Level or equivalent, Business
Studied A-Level (or equivalent) in Business at Cadbury College, Birmingham.
Cadbury College
A-Level or equivalent, Health and Social Care
Studied A-Level (or equivalent) in Health and Social Care at Cadbury College, Birmingham.
Harborne Academy
GCSE or equivalent, Health and Social Care (Level 2)
GCSE (or equivalent) in Level 2 Health and Social Care from Harborne Academy, Birmingham.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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