David User

Manage multi-product portfolios across broadband, SIM, and energy, driving renewals and bundle sales to support recurring revenue and consistently meet KPIs in a remote role. Handle complex billing and vulnerability escalations and provide peer support on performance and processes.

Delivered tailored retention strategies across inbound and outbound channels to reduce churn and improve loyalty, achieving 100% in monthly compliance reviews. Trained and mentored new team members to improve objection handling and retention outcomes.

Managed high-volume outbound calls to assess needs and tailor retention offers, maintaining 100% monthly compliance and supporting training initiatives for new colleagues. Delivered coaching, floor walking and QA to improve team performance and reduce churn.

Conducted consultative in-person sales to guide customers through product selection and personalized solutions, improving purchase confidence and customer experience. Demonstrated product expertise and tailored sales strategies to maximize satisfaction and conversions.

Handled high-volume inbound and outbound calls from a home office, assessing customer journeys to deliver tailored retention solutions and consistently meet performance targets. Completed advanced training in active listening and positive conversations while utilizing Microsoft and Google tools.

Advised customers on handset technologies and broadband services, delivering tailored solutions that improved purchase outcomes and satisfaction. Trained and coached new employees to enhance product knowledge and sales techniques.

Undertaking a Business Administrator Apprenticeship with GLP Training beginning in 2024.

Studied Biomedical and Chemical Sciences at Coventry University beginning in 2018.

Studied A Levels and BTEC Level 3 in Medical Science at Luton Sixth Form beginning in 2012.