Fiorenzo Latifi

I’m a highly motivated sales professional with proven experience in customer retention, objection handling, and revenue generation in a fast-paced telecom environment. At Sky UK (Cardiff), I consistently achieve and exceed sales and retention targets in a high-volume call environment by identifying needs, presenting tailored solutions, and building strong rapport with clients.

I’m confident handling objections related to pricing, contracts, and service dissatisfaction, and I negotiate solutions to retain high-value customers and maximize revenue. I’m now transitioning into high-ticket remote sales closing, focused on converting qualified leads into high-value clients through effective communication, trust-building, and persuasion.