Linda Jane
@lindajane
Charismatic administrative professional driving efficiency and productivity improvements.
What I'm looking for
I am a solutions-driven administrative professional with over three years of extensive hands-on experience in administration, customer service, and multilevel communications. My career has been marked by a commitment to driving organizational efficiency and improving productivity. I have a proven track record of building productive relationships with external departments and stakeholders, which has inspired the achievement of organizational objectives.
At Dennis Travel Ltd, I successfully developed and implemented new procedures that significantly improved the company's productivity by 80%. My efforts in enhancing customer service led to a remarkable 90% referral rate from clients. I pride myself on my ability to streamline operations, manage executive correspondence, and provide logistical support, ensuring that all administrative processes run smoothly and efficiently.
My educational background includes a Diploma in Information Technology, complemented by various certifications in digital customer service, cyber security, and Linux essentials. I am eager to gain new insights and skills that will further enhance business operations within your organization.
Experience
Work history, roles, and key accomplishments
Office Administrator
Dennis Travel Ltd
Aug 2019 - Present (5 years 11 months)
Led the redesign of the company's logo and implemented new procedures for proforma invoices and billing, significantly improving efficiency. Contributed to an 80% increase in company productivity and a 90% referral rate through enhanced customer service and streamlined administrative processes.
Assistant Support Provider for M-Tiba services
TRU International Limited Agency
Feb 2019 - Jul 2019 (5 months)
Resolved 90% of M-Tiba service issues and trained cashiers on the M-Tiba billing platform, which boosted the company's KPIs. Ensured smooth operation of the M-Tiba platform and successful e-wallet creation for patients.
Education
Degrees, certifications, and relevant coursework
East Africa Institute of Certified Studies
Diploma, Information Technology
Completed a diploma program focused on Information Technology. Gained foundational knowledge and practical skills in various IT domains.
Fr. Heeran Girls High School
Kenya Certificate of Secondary Education (K.C.S.E), General Studies
Completed secondary education, earning the Kenya Certificate of Secondary Education. Developed a strong academic foundation across various subjects.
Availability
Location
Authorized to work in
Job categories
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