Ria Mittal
@riamittal
Product Manager at Charter Communications, Spectrum, who improved customer retention by 17% through promotional content solutions.
United StatesWhat I'm looking for
At Charter Communications, Spectrum, I manage delivery across Web and App platforms, working with stakeholders and developers on product discovery, requirements, and roadmap alignment. I’ve collaborated with marketing to implement promotional content solutions that increased customer retention by 17%.
I also lead cross-functional teams and run sprint planning and roadmap sessions using Jira, Lucid, and Confluence. Earlier at Charter Communications, Spectrum, I participated in Java and Angular feature development and developed API mocks and test cases to expand automation testing.
Experience
Work history, roles, and key accomplishments
Managed delivery of over 15 projects annually, leading cross-functional teams to deliver complex product features. Collaborated with marketing to implement promotional content solutions, increasing customer retention by 17% and reducing bounce rate by 18%.
Participated in product feature development focusing on backend integration using Java and Angular, reducing runtime by 10%. Developed API mocks and test cases to increase automation testing by 30% and reduce production issues by 24%.
Designed and implemented tools to improve CRM workflow, increasing efficiency and usability by 20%. Translated feature requests into automation test cases that improved regression testing coverage by 32%.
Education
Degrees, certifications, and relevant coursework
Northeastern University
Master of Science, Game Science & Design
2016 - 2018
Grade: 3.2 GPA (equivalent to UK Merit)
Master of Science in Game Science & Design from Northeastern University, completed in 2018.
BITS Pilani
Bachelor of Engineering, Computer Science
2012 - 2016
Grade: CGPA 7.09/10 (equivalent to UK Upper Second-Class Honours)
Bachelor of Engineering in Computer Science from BITS Pilani, Dubai Campus, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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