Ben Spencer

I am an experienced product manager with a proven track record of driving revenue and expanding market reach. In my current role at Tive, I have successfully led the research, design, and delivery of a new major public API version, resulting in the closure and retention of approximately $500,000 in revenue within the first month. I have also played a key role in creating and maintaining public API documentation, which has reduced monthly customer support tickets by 40% within the first quarter.

At Starry, I served as a Firmware Project Manager, where I demonstrated expertise in requirements gathering, analysis, and definition. I collaborated with stakeholders to develop and maintain product roadmaps and successfully managed the product lifecycle across four agile firmware teams.

During my time at Intrepid (acquired by Accenture), I worked as a Web Developer and Product Manager, meeting with clients to obtain iterative feedback on designs and solutions for software used across a large Boston-based university. I also conducted usability testing to validate if user problems were being solved and created user stories based on designs and client feedback.

As a Software Engineer and Scrum Master at Building Engines, Inc., I worked closely with product management to roadmap the rewrite of a legacy application. I identified and resolved full-stack software issues, resulting in enhancements to workflow efficiency and product stability. Additionally, I headed an interdepartmental bug triage team, ensuring software bugs were resolved within their SLA.