Open to opportunities

Rhonda Padmore

@rhondapadmore

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Digital transformation leader driving data modernization and customer-centric product delivery.

United States

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What I'm looking for

I seek roles leading data modernization or digital transformation where I can drive strategic IT initiatives, mentor teams, and deliver measurable customer and operational impact.

I am a digital transformation professional with deep experience leading data modernization, IT strategy, and product development across government and telecommunications sectors. I have led enterprise data governance, managed multimillion-dollar modernization budgets, and delivered 4+ new products yearly while improving customer experience through analytics and operational innovation.

My career blends strategic vision with hands-on project execution: directing DPHSS modernization aligned to national standards, deploying contactless queuing and COVID response plans for GTA, and implementing enterprise O365 and broadband planning for Gov Guam. I lead cross-functional teams, forge industry partnerships, and drive measurable improvements in data infrastructure, service continuity, and customer retention.

Experience

Work history, roles, and key accomplishments

Director Data Modernization

Office of Technology, Government of Guam

Sep 2023 - Jul 2024 (10 months)

Led assessment and design of a comprehensive data modernization plan for DPHSS, established a Data Governance Council, and managed public health infrastructure grant budgets to align systems with national standards.

data modernization Data Governance Program Management Stakeholder Engagement Budget Management Policy Development

Systems Planning Administrator

Office of Technology, Government of Guam

Apr 2023 - Sep 2023 (5 months)

Managed a $3.5M data modernization budget, conducted broadband planning and ISP negotiations, and launched a project tracking tool to improve IT project oversight and cybersecurity coordination.

Broadband Planning Budget Management IT Project Management Cybersecurity Coordination Stakeholder Management Project Tracking

Senior Manager CX Transformation

GTA | Teleguam Holdings LLC

Dec 2019 - Feb 2021 (1 year 2 months)

Led CX digital transformation delivering contactless queuing across retail locations, a company-wide COVID-19 action plan, WhatsApp chatbot integration, and four annual product/project deliveries on time and budget.

Customer Experience Digital Transformation Product delivery Process Improvement Contactless Systems Risk Management

Product Manager

GTA | Teleguam Holdings LLC

Sep 2018 - Dec 2019 (1 year 3 months)

Developed customer-centric roadmaps and a Power BI Customer Journey dashboard that improved segmentation and drove a 5% increase in customer retention through targeted promotions.

Product Management Roadmapping Power BI Retention A B Testing Go To Market

IT Service Planning Analyst

Docomo Pacific

Mar 2016 - Jul 2018 (2 years 4 months)

Defined frameworks for product development, led Microsoft O365 implementation, improved Wi-Fi services and military housing connectivity, and coordinated cross-functional testing and vendor integrations.

Service Planning O365 Vendor Management Network Services QA Testing Cross Functional Collaboration

Director of Operations

Small App Genius

Jan 2014 - Nov 2016 (2 years 10 months)

Spearheaded operations for a mobile app startup, outsourced and coordinated development, published apps to iOS/Android, and managed budgets and marketing for launch.

Operations Management Budgeting Marketing Strategy Project Management App Store Deployment

Director Of Operations

Coconuts Gift Shop

Mar 2012 - Dec 2014 (2 years 9 months)

Redesigned operations, implemented POS and a loyalty program, led marketing to grow revenue and trained staff to improve customer service and operational efficiency.

POS Implementation Loyalty Programs Retail Marketing Merchandising Customer Service Inventory Management

Product Development Professional

TSTT

Jan 2007 - Sep 2012 (5 years 8 months)

Managed end-to-end product development delivering 4+ products annually, aligned marketing and IT, conducted market research, and ensured regulatory compliance for telecom product launches.

Product Development Telecom Market Research Regulatory Compliance Product Launch Roadmapping

University Lecturer

The University of the West Indies

Jun 2006 - Jan 2008 (1 year 7 months)

Delivered IMIS Advanced Diploma instruction, developing curriculum and assessing student performance to support computing and information systems education.

Teaching Curriculum Development Assessments Academic Administration

Branch Secretary

Process Components Ltd.

Jan 2000 - Sep 2003 (3 years 8 months)

Managed branch administrative operations and supported office processes to ensure efficient business continuity and compliance with company procedures.