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Renee Uihlein

@reneeuihlein

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Enterprise Transformation Executive driving AI-enabled, omnichannel digital platforms for regulated financial services.

United States

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What I'm looking for

I’m looking to lead enterprise transformation in regulated environments—owning digital product strategy and platforms, driving AI adoption, and delivering omnichannel customer and employee experiences through strong data governance, risk-aware execution, and measurable savings.

I’m an Enterprise Transformation Executive with deep experience leading digital product strategy, end-to-end platform ownership, and omnichannel customer and employee journey transformation across highly regulated financial services environments. I focus on aligning product, technology, operations, data, and risk into scalable execution models that improve adoption and end-to-end experience delivery.

In my current role at Citi, I’ve led global simplification and innovation through enterprise restructuring, governing and modernizing platforms that support ~8,500 employees across NAM, EMEA, APAC, LATAM, and Mexico. I led redesign of global capacity planning workflow, partnering with technology to deliver $12.5M in business-validated savings through improved demand forecasting and reduced reliance on reactive overtime.

I also built and led a federated AI Accelerators program—scaling enterprise AI platform usage from 0% at launch (December 2025) to 95% weekly active adoption by May 2026 across 8,500+ employees in 4 regions. I evaluate and educate on AI use-case submissions through Citi’s AI Working Group, and I consolidated overlapping investment requests to avoid $11M in redundant spend.

Earlier, I led omnichannel customer and collection strategy at JPMorgan Chase, owning outbound engagement and contact center platforms and embedding regulatory controls (TCPA, FDCPA) into real-time interaction systems. Across prior leadership roles—including identity and access management modernization at Liberty Mutual and enterprise delivery transformation at DTCC—I’ve consistently delivered governance, automation, and modernization that strengthen operational reliability and measurable outcomes.

Experience

Work history, roles, and key accomplishments

SVP, Enterprise Transformation

Citi

Sep 2022 - May 2026 (3 years 8 months)

Served as Global Simplification & Innovation Lead within Compliance Technology, Data & Strategy, leading Citi’s EUC portfolio governance and transformation. Drove initiatives including $12.5M in capacity planning savings and scaling enterprise AI adoption from 0% at launch to 95% weekly active use by May 2026 across 8,500+ employees.

Enterprise Transformation Digital Product Strategy AI Enablement Data Governance Capacity Planning Demand Forecasting ServiceNow Data Lineage Innovation Portfolios

VP, Collection Strategy & Innovation

JPMorgan Chase

Jan 2017 - Jan 2022 (5 years)

Led collection strategy and innovation for Consumer Banking Collections and digital platform engineering, supporting 900+ global users across multiple lines of business. Delivered omnichannel customer engagement across IVR, digital, and assisted service channels, improved identity verification/routing flows, and embedded TCPA/FDCPA regulatory controls into platform architecture.

Customer Engagement Digital Product Strategy IVR Identity Verification Platform Modernization

Manager, Business & Product Systems

Liberty Mutual

Jan 2014 - Jan 2017 (3 years)

Led product systems and global information security with responsibility for enterprise identity and access management modernization. Modernized IAM with SSO and identity governance, rationalized identity vendors (eliminating 12) to deliver $6.3M annual run-rate savings, and increased engineering delivery productivity by 78% through platform modernization across personal insurance product lines.

Identity And Access Management SSO Identity Governance Information Security Platform Modernization Governance Security Operations

Acting CTO

Retail Lockbox Inc.

Jan 2013 - Jan 2014 (1 year)

Owned enterprise IT strategy across infrastructure, applications, security, and customer-facing systems in a high-volume financial operations environment. Established foundational IT governance, service management, and change control frameworks to improve system stability and operational reliability.

IT strategy Infrastructure Applications Security IT Governance Service Management Change Control Reliability

Senior Management Consultant

ConsultNet

Jan 2012 - Jan 2013 (1 year)

Managed consulting delivery across 12 consultants spanning three vendor organizations. Led enterprise transformation programs across financial services and public sector clients, including coordination of cross-functional teams and vendor ecosystems.

Enterprise Transformation Program Management Consulting Cross functional Leadership Vendor Management

Director, Enterprise Quality

DTCC

Jan 2007 - Jan 2012 (5 years)

Directed enterprise quality management systems across mission-critical financial systems, leading QA, application development, and program management. Designed enterprise delivery and automation frameworks to improve release efficiency, quality, and governance maturity, and received the Chief Development Officer Award for enterprise delivery transformation excellence.

Quality Management & QA Application Development Program Management Automation Framework Enterprise Delivery Financial Systems