Open to opportunities

Rishi Razdan

@rishirazdan

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Director of Product Management driving AI-powered digital transformation and customer engagement.

United States

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What I'm looking for

I seek senior product leadership roles where I can lead AI-driven digital transformation, modernize customer engagement platforms, mentor teams, and deliver measurable ROI in regulated FinTech environments.

I am a product leader with 15+ years driving digital transformation across FinTech and Telecom, focused on AI-powered innovation, intelligent automation, and platform modernizations that serve millions of customers. I have led $35M enterprise transformations, delivered projected $4.8M+ net ROI from AI implementations, and managed multi-million-dollar budgets while improving CX and compliance.

I specialize in CRM, contact center, and lifecycle marketing platform strategy, vendor negotiation, and regulatory compliance (TCPA/FDCPA). I build high-performing cross-functional teams, establish governance frameworks that remove organizational bottlenecks, and evangelize AI solutions that measurably improve agent performance and operational efficiency.

Experience

Work history, roles, and key accomplishments

Director of Product Management

Green Dot Corporation

Dec 2022 - Dec 2025 (3 years)

Led product strategy for CRM, contact center, and notifications platforms supporting digital banking and BaaS; spearheaded a $35M transformation yielding $31.6M licensing savings and projected $4M+ operational savings while delivering AI-driven features projecting $4.8M+ net ROI.

Product Strategy Microsoft Dynamics 365 Braze Twilio AI Product Management Regulatory Compliance

Product Manager

T-Mobile USA

Owned enterprise platforms for Network Operations and Major Incident Management; led identity consolidation and IVR modernization to Twilio-xMatters integrations, delivering operational cost savings and improved incident response times.

Azure AD Identity Management Twilio XMatters IVR Incident Management Automation System Integration

Product Development Lead

T-Mobile USA

Managed product strategy and vendor partnerships for device and chipset ecosystems, co-founded chipset certification program, and led product quality engineering for mobile releases to ensure on-time, high-quality launches.

Product Management Chipset Certification Qualcomm MediaTek Quality Engineering Roadmapping Technical Requirements

Education

Degrees, certifications, and relevant coursework

University of South Carolina

Master of Engineering, Electrical Engineering

Completed a Master of Engineering in Electrical Engineering at the University of South Carolina focusing on advanced engineering principles and applied research.

University of Mumbai

Bachelor of Engineering, Electronics Engineering

Earned a Bachelor of Engineering in Electronics Engineering from the University of Mumbai with foundational coursework in electronics and communication systems.