Experienced and dedicated Customer Service Representative with a proven track record of delivering exceptional service and satisfaction to clients across diverse industries. Adept at resolving complex inquiries and issues with a customer-centric approach, consistently exceeding performance targets and fostering strong customer relationships. Strong communication skills, problem-solving abilities, and a commitment to continuous improvement. Seeking an opportunity to leverage my expertise in providing top-tier customer support to contribute to the success of a forward-thinking organization.
Rhesa Alleyne
@rhesaalleyne
I'm a customer service professional with 4+ years of experience based in Toronto
Experience
Work history, roles, and key accomplishments
Prep Chef
bb.Q Chicken
Oct 2021 - Aug 2022 (10 months)
Adapted swiftly to changing work environments, maintaining adherence to organizational culture, standards, and procedures.
- Trained new prep workers on store recipes and policies.
- Ensured optimal customer service through meticulous attention to detail in hot entree production.
- Demonstrated excellent organizational skills by efficiently managing multiple tasks simultaneously.
Customer Service Representative
SOL Caribbean Ltd.
Jul 2017 - Aug 2020 (3 years 1 month)
- Maintained a high level of professionalism when handling difficult customers.
- Followed up with customers regarding product functionality and overall satisfaction.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries in a courteous and efficient manner.
- Developed strong customer relationships and loyalty through effective communication
Commis Chef
Sandy Lane Hotel
Dec 2016 - Jun 2017 (6 months)
- Assisted senior chefs with food prep, cooking, and kitchen maintenance.
- Followed instructions, maintain cleanliness, and uphold food safety standards.
- Collaborated with team members to ensure smooth kitchen operations.
Operations Intern
SOL Barbados Ltd.
Jun 2014 - Aug 2015 (1 year 2 months)
- Took direction on project steps, deadlines, and deliverables from team personnel.
- Participated in team meetings and discussions, offering valuable feedback.
- Compiled and organized data into new contingency documents for employees.
- Compiled statistical data using Excel spreadsheets for analysis purposes.
- Conducted and oversaw contingency plan integration and operations.
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Rhesa hasn't added their education
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