JL
Open to opportunities

Jada Lewis

@jadalewis

Dedicated customer service professional with strong sales and communication skills.

Canada

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated professional with a diverse background in customer service, sales, and operational efficiency. My experience spans various industries, including healthcare, retail, and food service, where I have consistently demonstrated my ability to enhance customer satisfaction and drive sales growth. At North York General Hospital, I coordinated patient transport, ensuring timely and safe delivery while maintaining effective communication with clinical teams.

In my role as a Sales Assistant at 11 Motors, I successfully increased sales by 15% in my first quarter by leveraging CRM tools to engage potential clients. My commitment to customer satisfaction is evident in my ability to provide tailored solutions, resulting in a higher appointment show-up rate and improved customer experiences. I thrive in fast-paced environments and am adept at problem-solving, as demonstrated during my time at Nordia, where I streamlined processes and resolved complex inquiries efficiently.

With certifications in Medical Terminology and First Aid, along with strong technical skills in Microsoft Office and CRM software, I am well-equipped to contribute to any team. I am passionate about delivering exceptional service and continuously seeking ways to improve operational processes.

Experience

Work history, roles, and key accomplishments

BE

Customer Service Associate

Beavertails

Provided excellent customer service, resolving 90% of customer complaints on the spot, resulting in high customer satisfaction. Handled daily cash transactions and maintained accurate cash drawers, reducing discrepancies by 15%. Prepared and served food during high-volume periods, ensuring zero customer complaints during busy shifts.

NO

Customer Service Representative

Nordia

Assisted with the scheduling of over 500 COVID-19 vaccination appointments, ensuring clear communication of eligibility requirements and locations. Resolved complex customer inquiries about vaccination protocols, improving customer understanding and reducing follow-up calls by 30%. Implemented a streamlined process for online licence plate renewals, cutting average handling time by 15% while incre

NH

Portering Dispatch

North York General Hospital

Coordinated and ensured timely transportation of patients, medical equipment, and supplies across various hospital departments. Responded promptly to urgent transport requests, prioritizing critical patient needs while maintaining safety and comfort. Communicated effectively with clinical and administrative teams to facilitate smooth and efficient operations.

1M

Sales Assistant

11 Motors

Increased sales by 15% in the first quarter by leveraging Turnover CRM to identify and engage potential clients. Booked over 50 test drives monthly, improving customer experience and driving in-person sales interactions. Provided tailored vehicle financing and leasing options, boosting customer satisfaction and closing sales faster.

LC

Production Associate

Lush Cosmetics

Manufactured and packaged over 1,000 body care products daily, adhering to stringent quality control measures and ensuring zero defects. Improved production workflow by identifying bottlenecks, reducing product packing time by 10%. Collaborated with the team to meet seasonal production targets, resulting in on-time shipment of all customer orders.

ML

General Labourer

Merangue International Limited

Assisted in the processing of over 1,500 stock items weekly, ensuring timely distribution to retail outlets. Played a key role in re-organizing the warehouse, increasing operational efficiency and reducing retrieval times by 20%. Worked with management to develop improved stock handling procedures, which led to fewer damaged items and reduced returns.

TZ

Team Member

Toronto Zoo

Prepared and served food for over 500 customers daily, consistently meeting health and safety standards. Rotated through various stations, gaining expertise in food prep, cash handling, and customer service, contributing to a 10% increase in team productivity. Handled high-volume transactions during peak seasons, maintaining efficiency and customer satisfaction.

CC

Customer Service Representative

Cara Call Center

Fielded over 100 incoming meal orders daily, maintaining a high level of accuracy and speed. Resolved customer complaints, turning 75% of negative experiences into positive ones through effective problem-solving and communication. Spearheaded a customer satisfaction initiative, resulting in a 15% increase in repeat orders.

RH

General Helper

RMA Kitchen and Hoods

Assisted with cleaning and maintaining industrial kitchen equipment, reducing breakdowns by 25%. Organized appointment bookings for multiple companies, ensuring schedules were maintained and appointments were met. Maintained a clean and organized workspace, enhancing operational efficiency and minimizing downtime.

F2

Sales Associate

Forever 21

Assisted customers with fashion advice and style recommendations, contributing to a 20% increase in sales. Reorganized merchandise displays to align with marketing strategies, leading to a 15% boost in customer engagement. Processed and restocked over 200 product shipments, ensuring inventory accuracy and minimizing backorders.

Education

Degrees, certifications, and relevant coursework

AI

Albert Campbell Collegiate Institute

High School Diploma, General Studies

0

Completed secondary education requirements. Studied a range of foundational subjects including English, Mathematics, and Science.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan