Jada Lewis
@jadalewis
Dedicated customer service professional with strong sales and communication skills.
What I'm looking for
I am a dedicated professional with a diverse background in customer service, sales, and operational efficiency. My experience spans various industries, including healthcare, retail, and food service, where I have consistently demonstrated my ability to enhance customer satisfaction and drive sales growth. At North York General Hospital, I coordinated patient transport, ensuring timely and safe delivery while maintaining effective communication with clinical teams.
In my role as a Sales Assistant at 11 Motors, I successfully increased sales by 15% in my first quarter by leveraging CRM tools to engage potential clients. My commitment to customer satisfaction is evident in my ability to provide tailored solutions, resulting in a higher appointment show-up rate and improved customer experiences. I thrive in fast-paced environments and am adept at problem-solving, as demonstrated during my time at Nordia, where I streamlined processes and resolved complex inquiries efficiently.
With certifications in Medical Terminology and First Aid, along with strong technical skills in Microsoft Office and CRM software, I am well-equipped to contribute to any team. I am passionate about delivering exceptional service and continuously seeking ways to improve operational processes.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Beavertails
Provided excellent customer service, resolving 90% of customer complaints on the spot, resulting in high customer satisfaction. Handled daily cash transactions and maintained accurate cash drawers, reducing discrepancies by 15%. Prepared and served food during high-volume periods, ensuring zero customer complaints during busy shifts.
Customer Service Representative
Nordia
Assisted with the scheduling of over 500 COVID-19 vaccination appointments, ensuring clear communication of eligibility requirements and locations. Resolved complex customer inquiries about vaccination protocols, improving customer understanding and reducing follow-up calls by 30%. Implemented a streamlined process for online licence plate renewals, cutting average handling time by 15% while incre
Portering Dispatch
North York General Hospital
Coordinated and ensured timely transportation of patients, medical equipment, and supplies across various hospital departments. Responded promptly to urgent transport requests, prioritizing critical patient needs while maintaining safety and comfort. Communicated effectively with clinical and administrative teams to facilitate smooth and efficient operations.
Sales Assistant
11 Motors
Increased sales by 15% in the first quarter by leveraging Turnover CRM to identify and engage potential clients. Booked over 50 test drives monthly, improving customer experience and driving in-person sales interactions. Provided tailored vehicle financing and leasing options, boosting customer satisfaction and closing sales faster.
Production Associate
Lush Cosmetics
Manufactured and packaged over 1,000 body care products daily, adhering to stringent quality control measures and ensuring zero defects. Improved production workflow by identifying bottlenecks, reducing product packing time by 10%. Collaborated with the team to meet seasonal production targets, resulting in on-time shipment of all customer orders.
General Labourer
Merangue International Limited
Assisted in the processing of over 1,500 stock items weekly, ensuring timely distribution to retail outlets. Played a key role in re-organizing the warehouse, increasing operational efficiency and reducing retrieval times by 20%. Worked with management to develop improved stock handling procedures, which led to fewer damaged items and reduced returns.
Team Member
Toronto Zoo
Prepared and served food for over 500 customers daily, consistently meeting health and safety standards. Rotated through various stations, gaining expertise in food prep, cash handling, and customer service, contributing to a 10% increase in team productivity. Handled high-volume transactions during peak seasons, maintaining efficiency and customer satisfaction.
Customer Service Representative
Cara Call Center
Fielded over 100 incoming meal orders daily, maintaining a high level of accuracy and speed. Resolved customer complaints, turning 75% of negative experiences into positive ones through effective problem-solving and communication. Spearheaded a customer satisfaction initiative, resulting in a 15% increase in repeat orders.
General Helper
RMA Kitchen and Hoods
Assisted with cleaning and maintaining industrial kitchen equipment, reducing breakdowns by 25%. Organized appointment bookings for multiple companies, ensuring schedules were maintained and appointments were met. Maintained a clean and organized workspace, enhancing operational efficiency and minimizing downtime.
Sales Associate
Forever 21
Assisted customers with fashion advice and style recommendations, contributing to a 20% increase in sales. Reorganized merchandise displays to align with marketing strategies, leading to a 15% boost in customer engagement. Processed and restocked over 200 product shipments, ensuring inventory accuracy and minimizing backorders.
Education
Degrees, certifications, and relevant coursework
Albert Campbell Collegiate Institute
High School Diploma, General Studies
Completed secondary education requirements. Studied a range of foundational subjects including English, Mathematics, and Science.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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