Rhea Novy Marohum

I am a customer service and technical support professional with nearly five years' experience supporting clients across telecommunications, e-commerce, retail, and healthcare industries. I specialize in resolving technical issues, processing orders, and delivering excellent chat, email, and phone support.

I have progressed through agent roles into training and peer-assistant positions, coaching agents, filing bugs, and improving team performance. I have experience with appointment setting, lead qualification, and accurate data entry for decision-making and reporting.

My accomplishments include strong quality assurance results, recognition for exemplary performance, and awards for high QA scores while working with VXI Holdings Inc. and other service providers. I bring hands-on knowledge of tools like Zendesk, Ricochet/Gorgias/CaseConnect CRMs, Stripe, and Google and Microsoft productivity suites.

I am tenacious, goal-oriented, and passionate about delivering measurable improvements in customer satisfaction and operational efficiency, and I seek roles where I can continue coaching, troubleshooting, and driving service excellence.