Looking for a job

Katherine Grace Bernales

@katgrasya

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Admin & customer service professional | Skilled multitasker, organized & adaptable

Philippines

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What I'm looking for

I seek a customer-focused role where I can apply technical troubleshooting, clear communication, and empathy to resolve issues and improve customer satisfaction.

Over 2 years of customer service experience with skills in troubleshooting, billing, data entry, and appointment setting. Passionate about beauty brands and the travel industry, bringing adaptability and strong multitasking to dynamic environments

Experience

Work history, roles, and key accomplishments

Technical Support Representative

Quantrics Enterprises

Apr 2025 - Aug 2025 (4 months)

Assisted customers in troubleshooting technical issues and resolving service concerns with clear step-by-step solutions, improving issue resolution speed and customer satisfaction.

Technical Troubleshooting Customer Service Communication Problem Solving Ticketing Systems Escalation Management Patience Multitasking

Customer Service Representative

Yaoyao InfoTech

Jan 2025 - Apr 2025 (3 months)

Provided real-time chat support for orders, product inquiries, returns and refunds, collaborating with logistics and internal teams to ensure accurate, friendly resolution of customer issues.

Live Chat Support Order Management Returns Cross Functional Collaboration Platform Support Multitasking Empathy

Customer Experience Agent

Alorica Teleservices

Sep 2023 - Dec 2024 (1 year 3 months)

Handled voice and chat support in telco: resolved billing inquiries, service troubleshooting, plan upgrades and account issues while maintaining high customer satisfaction and timely follow-ups.

Chat Support Customer Retention Multitasking Product Knowledge

Education

Degrees, certifications, and relevant coursework

Our Lady of Fatima University

Bachelor of Science in Accounting, Accounting

2022 - 2024

Undergraduate student in Accounting who paused studies after building foundations in financial management, bookkeeping, and auditing principles.

Polytechnic University of the Philippines

Senior High School Diploma, Accountancy, Business and Management

2020 - 2022

Completed Senior High School under the Accountancy, Business and Management (ABM) strand with a strong background in business fundamentals, accounting, and entrepreneurship.