Open to opportunities

R G

@rg03

Sales Development Representative transitioning into SaaS business development with customer-focused consultative selling.

United States

Message

What I'm looking for

I’m looking for a SaaS-focused team where I can grow into business development, drive measurable sales outcomes, and use strong communication and CRM skills to support customers end-to-end.

I’m a Sales Development Representative expanding my knowledge in SaaS sales and business development while leveraging years of customer engagement, technology/service sales, and retention-focused support. In my current role at SP Data Digital, I consistently met and exceeded sales metrics and maintained 50%+ performance goals through consultative selling and strong customer communication.

Previously, at Bill.com LLC I was promoted to Senior Virtual Card Processor based on performance and leadership, processing 60–70 payments daily with a 95% success rate and supporting teammates with escalations, resolutions, and workflow management. Earlier, at Asurion and Infinity Sales Group, I delivered high-volume customer care and exceeded sales goals—managing escalations, improving issue resolution through proactive communication, and supporting Fortune 500 accounts.

Experience

Work history, roles, and key accomplishments

Current

Sales Development Representative

Current

SP Data Digital

Oct 2024 - Present (1 year 8 months)

Consistently met and exceeded sales metrics, maintaining 50%+ performance goals while selling appliance protection plans and technology-related service solutions. Built consultative selling and customer engagement skills through ongoing product and service support.

Sales Development Consultative Selling Customer Engagement Customer Relationship Management CRM Systems Salesforce Email Support Problem Solving

Senior Virtual Card Processor

Bill.com LLC

Jan 2021 - Jan 2024 (3 years)

Processed 60–70 payments daily with a 95% success rate and earned a promotion to Senior Processor based on performance and leadership. Supported teammates with escalations, payment resolutions, and workflow management, and trained others on vendor processes and payment procedures.

Payments Operations Workflow Management Escalation Handling Team Leadership

Customer Care & Sales Representative

Asurion

Jan 2019 - Jan 2021 (2 years)

Provided customer care while promoting smart home and device protection products in a high-volume environment. Exceeded sales and customer service performance goals and improved issue resolution through proactive escalation management and communication.

Customer Support Sales Support Product Protection Sales High Volume Management Escalation Management Customer Communications Customer Retention

Sales Expert Professional

Infinity Sales Group

Jan 2016 - Jan 2019 (3 years)

Achieved Top 10 sales recognition with a 90% success rate while managing accounts for Fortune 500 companies including AT&T, Hughes, Frontier, and CenturyLink. Supported team growth by helping train new agents on customer engagement and sales best practices.

Account Management B2B Sales Consultative Selling Customer Engagement Fortune 500 Client Support Sales Enablement Training