Open to opportunities

REY RALPH GADO

@reyralphgado

Message

Dedicated customer service professional with strong multitasking skills and proven service delivery results.

Philippines

Message

What I'm looking for

I seek a customer-focused role where I can use my email/chat/call support skills, Salesforce experience, and strong communication to improve customer satisfaction and grow professionally.

I am a dedicated customer service professional with broad experience in inbound/outbound calls, email and chat support across retail and contact center environments.

I have supported brands and platforms including ProctorU, Fashion Nova, Victoria's Secret, Minted, and 1800 Flowers, delivering consistent service and maintaining professional client relationships.

My core strengths include Salesforce, Genesys, Slack, LogMeIn Rescue, and strong communication skills, which I pair with a commitment to accuracy shown through transcription and virtual assistant roles.

I thrive in fast-paced customer-facing roles, focus on driving business results through excellent service, and continuously seek opportunities to improve processes and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Victoria's Secret

Oct 2025 - Dec 2025 (2 months)

Handled inbound omnichannel customer inquiries (email/chat/phone) to resolve issues and maintain service standards for retail customers.

Inbound Email Support Chat Support Phone Support Salesforce Communication Customer Retention

Customer Service Representative

Unify CX

Aug 2022 - Jan 2025 (2 years 5 months)

Delivered email and chat support across multiple retail clients (Minted, Fashion Nova), managing customer inquiries and contributing to service KPIs.

Email Support Chat Support Salesforce Slack Time Management Communication Customer Care

Customer Service Representative

ProctorU

Feb 2023 - Oct 2024 (1 year 8 months)

Provided chat and email support and outbound calling for proctoring services, ensuring exam integrity and resolving candidate issues.

Chat Support Email Support Outbound Calling Genesys LogMeIn Rescue Problem Solving

Customer Service Representative

Inspiro Relia

Apr 2022 - May 2023 (1 year 1 month)

Provided chat and email support for 1800 Flowers customers, resolving order and service inquiries to maintain customer satisfaction.

Chat Support Email Support Customer Service Sales Support Communication

Sales Clerk

Madison Shopping Plaza Inc

Aug 2018 - Mar 2020 (1 year 7 months)

Maintained a clean, organized sales floor and assisted customers to promote a pleasant shopping experience and support store operations.

Retail Sales Customer Support Merchandising Cash Handling Communication

Customer Care Support

Payello

Jan 2026 - Present (1 month)

Provided customer care support and service delivery as a virtual assistant, handling inbound inquiries and improving customer satisfaction through timely resolution.