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Atanda victory

@atandavictory

Friendly entry-level customer service professional focused on retention, fast inquiry handling, and remote client satisfaction.

Philippines

Message

What I'm looking for

I’m looking for a remote CSR or VA role where I can contribute to client satisfaction, handle customer queries smoothly, and keep learning—staying calm, organized, and focused on retention and response quality.

I am a friendly and professional Customer Service Representative with strong communication, organizational, and problem-solving skills. I’m experienced in face-to-face customer service and trained in remote tools and admin support, staying calm under pressure while remaining detail-oriented.

I’ve contributed to measurable results, including increasing customer retention by 15% and managing 50+ customer queries daily. I also streamlined the product inquiry process, reducing response time by 30%, while maintaining a 95% satisfaction rating and improving engagement by 25% through effective communication and content captions.

I’ve supported customers through remote content & admin support and handled real-world client service as a Retail Store Customer Service Assistant. I’m seeking a remote CSR or VA role where I can contribute to client satisfaction and continue learning.

Experience

Work history, roles, and key accomplishments

Remote Content Admin Support

Personal Projects

Feb 2025 - Oct 2025 (8 months)

Responded to social DMs and comments professionally and handled affiliate product inquiries with soft-sell recommendations. Designed simple captions, tracked content performance with spreadsheets, and supported customer satisfaction with a 95% rating and 25% engagement improvements.

Customer Service Social Media Support Affiliate Product Inquiries Captions Tracking Spreadsheet Google Sheets Email Support Problem Solving Time Management

Customer Service Assistant

Retail Store

May 2023 - Nov 2024 (1 year 6 months)

Assisted customers with purchases, returns, and inquiries while maintaining a polite, helpful tone during busy hours. Managed basic cash handling and inventory support to improve service recovery.

Customer Service Returns Processing Cash Handling English Communication Time Management Conflict Resolution Active Listening