Open to opportunities

Rian Ondiano

@rianondiano

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Customer Service Representative focused on order support, Salesforce CRM, and consistently exceeding CSAT targets.

Philippines

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What I'm looking for

I’m looking for a customer-facing role where I can handle high-volume phone/email support, own order and inquiry resolution, and use Salesforce CRM and Shopify to improve CSAT—while collaborating in a structured, fast-paced environment.

I’m a Customer Service Representative with over a year of experience handling high-volume phone and email support in a retail account environment. I resolve order concerns, assist with order creation and order status tracking, and manage returns and warranty issues while maintaining service quality standards through structured SOPs.

I also bring a strong digital toolkit—from tracking records in Salesforce CRM to working with Shopify and Google Workspace in fast-paced, remote-style operations. Beyond customer support, my internship experience in marketing (social media content and digital marketing assets) and admin work (document management and accurate data entry) helps me communicate clearly, stay detail-oriented, and support business growth.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Cognizant Technology Solutions

Oct 2024 - Jan 2026 (1 year 3 months)

Handled high-volume phone and email inquiries, assisting customers with order status tracking, returns, and warranty concerns. Maintained accurate customer records in Salesforce CRM while following SOPs to meet productivity/quality standards and exceed CSAT targets.

Salesforce CRM Shopify CSAT Upselling

Marketing Intern

Bigby's Quality Food Corporation

Mar 2024 - May 2024 (2 months)

Created and published social media content to improve brand visibility and audience engagement. Developed and optimized digital marketing assets aligned with campaign goals and coordinated photo and video shoots for product branding.

Social Media Content Creation Content Optimization Audience Engagement Photo & Video Shoot Coordination Product Branding Support

Admin Clerk Intern

Philhealth Regional Office X

Feb 2024 - Mar 2024 (1 month)

Performed document management, organization, and accurate data entry to support office workflows. Routed and managed email communications to ensure timely internal operations.

Document Management Data Entry Administrative Support File Organization Attention To Detail

Education

Degrees, certifications, and relevant coursework

University of Science and Technology of Southern Philippines

Bachelor of Science in Technology Communication Management, Technology Communication Management

2020 - 2024

Grade: Cum Laude

Earned a Bachelor of Science in Technology Communication Management from the University of Science and Technology of Southern Philippines (Aug 2020–Jul 2024), graduating Cum Laude.