Jadé Acoya
@jadacoya
Customer-focused teller and customer support professional skilled in cash handling, troubleshooting, and documentation.
United StatesWhat I'm looking for
I’m a customer-focused Teller at M&T Bank (2020–present), where I handle deposits and withdrawals, cash checks and verify negotiables like Official Checks, and provide account balance, history, and statements. I bring a strong service mindset through active listening, coordination, and careful cash handling.
Before that, I built extensive customer support experience through multiple Customer Service Representative roles, including remote inbound call monitoring, technical support and troubleshooting, and updating/revising patient accounts. I consistently prioritize documentation and accuracy when handling new order requests and sensitive healthcare information.
I also have production and healthcare-adjacent experience—from preparing antibiotics and maintaining a clean, sterile environment to supporting clients in mobility as a CNA/CNA training course. Across every role, I emphasize critical thinking, learning strategies, time management, and reliable follow-through to keep work accurate and customers confident.
Experience
Work history, roles, and key accomplishments
Processed customer deposits and withdrawals, cashed and verified checks, and handled negotiable instruments. Answered phone inquiries, provided account balance/history access, and maintained transaction documentation.
Production Worker
Handford Pharmaceuticals
Jan 2019 - Jan 2020 (1 year)
Prepared and produced antibiotics for cows and inspected product and shipping labels for accuracy. Maintained a clean, sterile environment to avoid contamination and completed daily task documentation.
Monitored high-volume inbound calls from pacemaker patients and provided technical support and troubleshooting. Updated and revised patient accounts, submitted new order requests, and completed documentation.
Handled inbound calls from members and providers and provided accurate healthcare benefits information. Completed documentation for call activity and customer inquiries.
Sales Assistant
Papaya (Cornerstone Apparel)
Jan 2016 - Jan 2017 (1 year)
Assisted customers with product questions and helped them choose items based on current trends and promotions. Maintained a clean work area and supported inventory, stock, and sales tasks.
Dietary Aide
Loretto
Jan 2015 - Jan 2016 (1 year)
Prepared and served meals in a non-restaurant setting while loading trays with utensils, napkins, and condiments. Ensured trays and individual deliveries met special diet requirements and maintained sanitation of kitchen tools and equipment.
Dietary Aide
James Square Nursing Home
Jan 2014 - Jan 2015 (1 year)
Served meals in a non-restaurant environment by assembling trays according to orders and instructions. Cleaned and sterilized kitchen utensils and equipment, verified tray contents, and ensured special diet requirements were met.
Prepared and delivered meals by assembling trays with required accessories and removing/returning trays after service. Maintained kitchen cleanliness by cleaning and sterilizing dishes, utensils, equipment, and facilities while ensuring special diet requirements were met.
Provided customer service by greeting customers, ringing orders, and completing drive-thru duties. Supported meal preparation, maintained a clean work environment, and contributed to timely service.
Education
Degrees, certifications, and relevant coursework
Corcoran High School
High School Diploma, Secondary Education
Earned a High School Diploma from Corcoran High School.
Onondaga Community College
Some College Coursework, College Coursework
Completed some college coursework at Onondaga Community College; the specific field of study is not specified.
Availability
Location
United StatesAuthorized to work in
Skills
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