Latisha Johnson

Managed high-volume inbound calls, providing accurate information and first-call resolution for customer issues. Processed orders and billing adjustments/payments, de-escalated complaints, and maintained detailed CRM documentation.

Provided compassionate, hands-on home care to support clients’ daily living and personal hygiene. Monitored medications, reported health changes, maintained safe/clean environments, and prepared nutritious meals per care plans.

Assisted multiple clients with personal care, mobility, and meal preparation while preserving dignity and independence. Performed light housekeeping and grocery shopping, observed and documented client health status, and provided reliable companionship.

Conducted health screenings and enforced COVID-19 safety protocols for donors and staff. Communicated guidelines clearly, maintained organized documentation, and supported infection control efforts.

Maintained sanitation across a 35-room healthcare facility following OSHA and infection control standards. Disinfected high-touch surfaces and completed custodial rounds while managing supply inventory to support patient and staff safety.

Processed high-volume cash, credit, and debit transactions with accuracy. Assisted customers with product selection, promotions, and account updates and supported store operations during peak hours by stocking merchandise.

Managed drive-thru and front counter operations in a fast-paced food service environment. Handled cash balancing, refunds, and payment processing while maintaining food safety and sanitation standards during order preparation.

Scanned, sorted, and loaded packages efficiently to meet daily productivity needs. Maintained accurate tracking records using handheld scanners and followed warehouse safety procedures to support on-time shipments.

Pursuing a High School Diploma through Graduation Alliance, expected to complete in 2025.