Reolebogile Mompati
@reolebogilemompati1
Customer Success & Operations professional using CRM analytics to improve retention, revenue, and CX.
What I'm looking for
I’m a Customer Success and Operations professional with 3 years of hands-on experience leveraging CRM data, customer insights, and operational reporting to improve client experience across B2B and B2C environments. I’ve analyzed customer behavior and engagement to surface churn risks, and I helped drive measurable outcomes like improving client retention and revenue by 30% in 9 months.
In my roles, I focus on lifecycle management and data integrity—turning unstructured customer feedback into actionable insights, segmenting customer data to find engagement and purchasing patterns, and creating reporting that guides process improvements. I also standardize playbooks and client user manuals to scale consistent execution, while coordinating cross-functional workflows and supporting day-to-day operations and customer queries.
Experience
Work history, roles, and key accomplishments
Customer Success Ops
Taskmaverick
Jan 2023 - Jan 2024 (1 year)
Onboarded and supported 5 B2B clients, maintaining an average of 80% SaaS platform usage. Analyzed customer engagement and product usage data to identify churn risks, transformed feedback into actionable insights, and standardized onboarding playbooks.
CRM & Customer Insights Coordinator
Postwink (Pty) Ltd
Jan 2019 - Jan 2021 (2 years)
Coordinated customer order and delivery updates across teams using Trello and SharePoint, and delivered recurring performance reports on customer activity and operational efficiency. Generated insights through customer segmentation and engagement pattern analysis, supporting a 30% e-commerce revenue increase over 9 months and improved sales outcomes during campaigns.
Education
Degrees, certifications, and relevant coursework
University of the Free State
Bachelor of Arts, Business Management
Bachelor of Arts in Business Management at the University of the Free State in Bloemfontein, South Africa.
Availability
Location
Authorized to work in
Job categories
Skills
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