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beverley sobhuza

@beverleysobhuza

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Operations and administration professional driving efficiency, customer success, and remote team performance.

South Africa

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What I'm looking for

I seek a full-time remote or hybrid role where I can lead operations, optimize processes, support teams, and drive customer success in a collaborative, growth-focused environment.

I am an experienced operations and administration professional with 6+ years supporting teams and keeping businesses running smoothly in remote and hybrid environments.

I have led hiring, onboarding and training initiatives, managed cross-functional teams, and optimized daily operations to boost efficiency and productivity.

My achievements include improving client satisfaction to 95%, increasing revenue growth by 40% through business development, and raising operational efficiency by 15% via process and inventory optimizations.

I am empathic, energetic, detail-oriented, and proficient in coordinating virtual workflows, stakeholder communication, compliance, and customer success to create productive work environments.

Experience

Work history, roles, and key accomplishments

Admin & Operations Manager

MTC Masters

Jan 2019 - Jan 2025 (6 years)

Streamlined daily remote operations across finance, sales, and customer support, boosting efficiency and maintaining 95% client satisfaction; led hiring, onboarding, and training to improve team performance.

Operations Management Customer Success Remote Team Management Process Optimization MS Office Monday.Com

Business Support Specialist

MTC Masters

Aug 2016 - Apr 2019 (2 years 8 months)

Managed 15+ client accounts and served as primary client contact, resolving enquiries and driving retention while developing sales and marketing campaigns that increased revenue by 40%.

Client Relationship Management Account Management Sales Marketing Scheduling Documentation CRM

Operations Manager

G&D Shoes

Jan 2016 - Jun 2017 (1 year 5 months)

Directed daily operations, supply chain and HR functions, improving operational efficiency by 15% and raising customer satisfaction via revamped support workflows (+25%).

Operations Management Supply Chain Inventory Control Team Leadership MS Office

Education

Degrees, certifications, and relevant coursework

Customer Success Mgmt Fundamentals (certificate)

Certificate, Customer Success Management

2025 - 2025

Completed a Customer Success Management fundamentals certificate to strengthen client relationship and customer success skills.

ALX (course)

Certificate, Virtual Assistance

2025 - 2025

Completed the ALX Virtual Assistant Course to develop remote administrative and virtual assistant skills.

Solusi University

Bachelor of Business Administration, Business Administration / Marketing

Bachelor of Business Administration with a focus on Marketing; coursework and activities supported business administration and marketing competencies.