Looking for a job

renu nigam

@renunigam

Message

Salesforce Administrator/Developer/ Consultant with 8.5 years of IT experience.

Singapore

Message

What I'm looking for

I am seeking a role that fosters growth, collaboration, and innovation in technology.

I am a Salesforce Consultant and Developer with over 8.5 years of experience in the IT domain. I hold multiple certifications, including Salesforce Certified Platform Developer I and AWS Cloud Practitioner, which reflect my commitment to professional growth and excellence in my field. My career has been marked by a proven track record in business consulting, application design, and delivery, where I have successfully managed high-availability environments and provided support to over 500 Salesforce users.

Throughout my career, I have developed and maintained CI/CD pipelines, integrated Salesforce APIs, and created custom solutions that enhance operational efficiency. My experience spans various industries, including healthcare and telecommunications, where I have led projects that improved response times and streamlined processes. I am passionate about leveraging technology to solve complex problems and drive business success, and I thrive in collaborative environments where I can share my knowledge and mentor others.

Experience

Work history, roles, and key accomplishments

DevOps Engineer

Accenture

Jul 2024 - Present (1 year)

Developed and maintained CI/CD pipelines in GitLab, reducing deployment time by 30%. Containerized applications with Docker for consistent environments and designed deployment processes using Figma.

Gitlab Docker Figma Python BASH

Freelance Salesforce Developer

Freelance

Apr 2024 - Present (1 year 3 months)

Did an Outbound Integration from Salesforce to LinkedIn using REST API for an HR company to help them create/edit/delete LinkedIn Posts directly from Salesforce. Provided support in bug fixes, job failures, and RCAs related to development and customization.

REST APIs Job Failures

Freelance Salesforce Consultant

Freelance

Feb 2024 - Present (1 year 5 months)

Created REST Integration with a 3rd party app using AUTH 2.0 to ingest Salesforce logs and help the company resolve defects/errors. Developed LWC component to create custom quick actions for sales users to quickly view AI suggestions and help them upsell.

Company Profile Profiles user OAuth 2.0 LWC Salesforce Configuration

Service Consultant

Roche Diagnostics

Jul 2021 - Present (4 years)

Integrated Salesforce Service Cloud with external ticketing systems via REST API and MuleSoft, enabling seamless data exchange and improving response time. Led global Salesforce Service Cloud operations with 99.9% uptime, delivering strategic solutions and support across APAC, EMEA, and LATAM regions.

Salesforce Service Cloud REST APIs MuleSoft Lightning Web Components Visualforce Apex Field Service Lightning Trello Confluence

Senior Salesforce Developer

Starhub

Oct 2020 - Present (4 years 9 months)

Provided L2/L3 support for Salesforce Sales and Service Cloud, including system configuration and end-user support. Supported data integrations between Salesforce and third-party learner systems using REST/SOAP APIs.

Salesforce Sales Cloud Salesforce Service Cloud REST APIs SAP CloudSense CPQ Apex Triggers

Senior Software Engineer

Foodpanda

Nov 2019 - Present (5 years 8 months)

Migrated legacy org from Salesforce Classic to Lightning, redesigning UI with LWC and Lightning App Builder. Managed Salesforce (Classic/Lightning) and data migration for APAC (7 countries).

Salesforce Classic Salesforce Lightning LWC Lightning App Builder Data Migration Triggers Jira Microsoft Office Google Sheets Salesforce CPQ

Senior Salesforce Developer

TCS

Feb 2019 - Present (6 years 5 months)

Gathered and understood new requirements from the Business Team, designed technical approaches, configured components, and developed business logic in sandbox. Packaged and deployed using Change Sets, Copado, and GIT.

Change Sets Git Data Loader Salesforce Configuration Unit Testing UAT

Salesforce Developer

ERP Force

Feb 2016 - Present (9 years 5 months)

Created Visualforce pages and HTML email templates for customer interactions on the portal. Configured Email-to-Case for automatic creation and assignment of service requests.

Visualforce Email To Case Triggers Public Groups Custom Objects Data Loader